Antonio Hughes

Performs skilled public records research in accordance with established procedures using various court access systems.

• Reviews and analyzes public record data, identifying key information and accurately transcribing it into internal systems according to a standardized format or based on customer requirements.

• Review other team members work to ensure accuracy in search criteria and data entry and compliance with internal research and reporting standards prior to returning results.

• Train new employees in day to day work searches

• Validate/complete and document requested data through phone, fax or email contact

• Analyze and research more in-depth data of information requested, utilizing appropriate resources

• Detail oriented
• Customer Service oriented
• Ability to make a decision in a pressure situation
• Investigative and research oriented
• Confidence in working independently to complete tasks
• Proficient with Microsoft WORD and EXCEL
• Excellent communication skills
• Ability to document responses clearly with good grammar
• Ability to alleviate client concerns and provide an appropriate solution