Antonio Intartaglia

• Managed the rapid intake (averaged thirty-five daily), initial technical diagnostics, and triage of hardware and software anomalies within a fast-paced environment.
• Prioritized and escalated complex technical issues to the repair technician team, ensuring absolute alignment with established service workflows and resolution targets.
• Composed precise, detailed technical documentation and diagnostic case notes to streamline cross-departmental escalations.
• Communicated root-cause analysis, complex repair options, and resolution timelines clearly to non-technical stakeholders.
• Streamlined inventory handoffs and device tracking procedures, successfully minimizing repair backlogs and enhancing the client experience (i.e. twenty percent of intake was completed ahead of targeted timeline).

• Diagnosed, analyzed, and resolved intricate hardware, firmware, and operating system errors across a diverse multi-platform device landscape (averaging fifty devices weekly).
• Executed advanced hardware replacements (i.e. logic board) and performed quality control under tight deadlines, ensuring adherence to quality standards.
• Conducted post-repair functionality checks to verify issue resolution prior to client deployment, enhancing client satisfaction.
• Delivered comprehensive technical customer service, translating complex technical issues into clear solutions for clients.
• Utilized enterprise point-of-sale (POS) and inventory management systems to maintain 100% data integrity and supply tracking.

• Created scripts to validate, clean, and map XML-based data structures to uphold strict backend database integrity.
• Developed front-end user validation screens allowing operators to dynamically audit, modify, and commit data securely.
• Assisted in the creation of a software application that processed XML-based data and fed an enterprise library database system.
• Performed regression testing post-data load to validate the accuracy and existence of XML-data within the library system.

Honors: Dean's List Graduate