Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

ANTONIO J. HERNANDEZ

Charlotte,North Carolina

Summary

Service management professional known for high standards and results orientation. Proven track record in optimizing service processes and enhancing team performance. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer relationship management.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Supervisor

Cabarrus Country Club
05.2024 - Current
  • Improved member satisfaction by implementing streamlined service processes and staff training programs. Created the training manual for the club.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Managed scheduling and shift assignments for the team.
  • Supervised Front of House operations, including Food Runners, Bartenders, Servers, Banquets, and Pool Staff.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.

Front of House Sr. Team Lead Manager

Topgolf Charlotte University
05.2021 - 01.2024
  • Developed and implemented training program and manual for the Front of House team
  • Managed scheduling and shift assignments for the team
  • Supervised Front of House operations, including Food Runners, Bartenders, Servers, Banquets, and Pool Staff
  • Led the hiring process for Front of House positions
  • Oversaw the implementation of new systems or processes within the team successfully navigating change management challenges.
  • Provided ongoing support and guidance to junior staff members, nurturing their professional growth and development.

Front of House Team Member

Chick-fil-A University Place
09.2020 - 04.2021
  • Handled customer complaints professionally and efficiently, resulting in increased repeat business.
  • Utilized POS system to receive and process food and beverage orders.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
  • Demonstrated knowledge of menu items and corresponding ingredients.

FOH Manager / Marketing Manager

Chick-Fil-A Harris Square
02.2019 - 09.2020
  • Developed current and new employees in different positions
  • Executed events from spirit nights, drive thru contests, and promotions for catering and delivery services
  • Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
  • Promoted upselling strategies among front of house team, leading to higher average check values per transaction.

Training Lead

Chick-Fil-A Mooresville
03.2015 - 04.2018
  • Created exercise plans and training routines based on the needs of everyone
  • Ensured safe practices and protocols
  • Motivated individuals to help them better to achieve their goals
  • Trained new team members and current in different areas of the restaurant
  • Collaborated with management to identify specific employee development needs and tailor training materials accordingly.

Education

Masters of Business Administration - Marketing

Southern New Hampshire University
Hooksett, NH
05-2026

Bachelor of Arts - Communication Studies

University of North Carolina At Charlotte
Charlotte, NC
05-2024

Associate of Arts - Business Administration And Management

Mitchell Community College
Statesville, NC
12-2021

Skills

  • Strong writing skills
  • Time Management
  • Excellent research abilities
  • Team Work
  • Communication Skills
  • Attention to Detail
  • Computer Skills: Microsoft Office, Canva, Slack, Google Workplace, and Adobe
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Leadership Skills
  • Positive attitude

Certification

  • Management Certification - Mitchell Community College - 2020
  • Human Resource Management - Mitchell Community College - 2020
  • Responsible Alcohol Seller/Server Training - NC Alcoholic Beverage Control Commission - 2024

Timeline

Service Supervisor

Cabarrus Country Club
05.2024 - Current

Front of House Sr. Team Lead Manager

Topgolf Charlotte University
05.2021 - 01.2024

Front of House Team Member

Chick-fil-A University Place
09.2020 - 04.2021

FOH Manager / Marketing Manager

Chick-Fil-A Harris Square
02.2019 - 09.2020

Training Lead

Chick-Fil-A Mooresville
03.2015 - 04.2018

Masters of Business Administration - Marketing

Southern New Hampshire University

Bachelor of Arts - Communication Studies

University of North Carolina At Charlotte

Associate of Arts - Business Administration And Management

Mitchell Community College

Similar Profiles

CREATE PROFILE
ANTONIO J. HERNANDEZ