Summary
Overview
Work History
Education
Skills
Certification
Securityclearances
Professionaloverview
Accomplishments
Work Availability
Software
Work Preference
Interests
Websites
Quote
Timeline
SeniorSoftwareEngineer

Antonio Jones

Aurora,CO

Summary

A highly enthusiastic professional with skills in administration, IT client support, project coordination, software installation configuration, network and hardware. Through the use of formal training, experience in customer service, coordinating teams, research and IT infrastructure implementation, I add productivity, innovation and departmental motivation wherever I work. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

System Administrator/Deskside Support Engineer

IntelliDyne, LLC
Aurora, CO
04.2022 - Current
  • Troubleshoot and resolve technical issues related to hardware, software, and network connectivity, including Level II and Level III trouble tickets.
  • Collaborate with development teams to recreate and verify problems, ensuring effective issue resolution.
  • Assist with desktop computer installation, configuration, and ongoing usability, while ensuring seamless integration with existing systems.
  • Work with vendors and procurement staff to resolve technical problems and source necessary hardware and software.
    Perform clean installations and upgrades of Windows 7/10 and Windows 11, including system imaging and user profile migration.
  • Configure application compatibility, restrictions, and settings for various Windows operating systems.
  • Provide IT support across network and PC needs, including training and process improvement initiatives.
  • Act as the point of contact for VTC equipment and facilitate timely communication regarding
  • Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
  • Provisioned new software and hardware for use, following established security policies.
  • Drove continuous improvement of IT governance processes.
  • Managed onboarding and offboarding of employees.
  • Oversaw file system and storage upgrades while safeguarding data integrity and redundancy.
  • Diagnosed and executed resolution for network and server issues.
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Installed and configured network printers and other peripheral devices.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.

Deskside Support/Tier 2 Technician

CCRM
11.2020 - 03.2022
  • Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
  • Triage Level II and Level III trouble tickets
  • Resolve Network switch and connectivity issues
  • Collaborate with development staff to recreate problems in the test environment
  • Verify issue resolution on the customer’s behalf
  • Verify with the customer that the issue has been resolved and update the ticketing system
  • Interface with infrastructure, database, and development personnel
  • Communicate plan, progress, and issues in a timely manner
  • Actively contribute to ongoing process improvement
  • Performs other duties or special projects as assigned
  • Ability to complete multiple simultaneous projects in a timely manner
  • Assist staff with the installation, configuration and ongoing usability of desktop computers peripheral equipment and software
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
  • Works with procurement staff to purchase hardware and software
  • Assesses functional needs to determine specifications for purchases
  • Continue to provide IT support in all phases of the network and PC needs, including training
  • Install SODIMM and SIMM memory as needed in existing devices
  • Use ASID model to identify problems with the network
  • Performs clean installation for Windows 7/10
  • Upgrade OS to Windows 7/10
  • Migrate user profiles
  • Prepare system image for deployment of Windows 7/10
  • Configure application compatibility for Windows 7/10
  • Configure application restrictions for Windows 7/10
  • Configure Internet Explorer for Windows 7/10
  • Configure shared resources for Windows 7/10
  • Configure user account control for Windows 7/10
  • Configure authorization and authentication for Windows 7/10
  • Configure updates for Windows 7/10
  • Responsible for Active Directory permissions
  • Imaging
  • Responsible for workstation administration
  • Familiar with all Microsoft Office software systems
  • Active Directory and Exchange 2010 changes & maintenance
  • Software configuration and troubleshooting
  • Server maintenance and installation
  • File & Print Server changes, permissions & maintenance
  • Ability to communicate technical information, both verbal and written, to a wide range of end-users, creating documentation for users & teammates
  • Networking/system admin experience
  • Establish static IP addressing for specific database access
  • Troubleshoot complex software, network, and security applications
  • Conduct Security seminar for outside vendors
  • Conduct other supervisory duties as assigned
  • Added Roles and permissions in AD
  • Set up network shares and objects in AD
  • Point of contact for all Visual Teleconferencing systems and network
  • Configured and installed Multifunctional Printer Devices

Deskside Support/Tier 2 Technician

IntelliDyne, LLC
11.2013 - 10.2020
  • Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network
  • Triage Level II and Level III trouble tickets
  • Resolve Network switch and connectivity issues
  • Collaborate with development staff to recreate problems in the test environment
  • Verify issue resolution on the customer’s behalf
  • Verify with the customer that the issue has been resolved and update the ticketing system
  • Interface with infrastructure, database, and development personnel
  • Communicate plan, progress, and issues in a timely manner
  • Actively contribute to ongoing process improvement
  • Performs other duties or special projects as assigned
  • Ability to complete multiple simultaneous projects in a timely manner
  • Assist staff with the installation, configuration and ongoing usability of desktop computers peripheral equipment and software
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems
  • Works with procurement staff to purchase hardware and software
  • Assesses functional needs to determine specifications for purchases
  • Continue to provide IT support in all phases of the network and PC needs, including training
  • Install SODIMM and SIMM memory as needed in existing devices
  • Use ASID model to identify problems with the network
  • Performs clean installation for Windows 7/10
  • Upgrade OS to Windows 7/10
  • Migrate user profiles
  • Prepare system image for deployment of Windows 7/10
  • Configure application compatibility for Windows 7/10
  • Configure application restrictions for Windows 7/10
  • Configure Internet Explorer for Windows 7/10
  • Configure shared resources for Windows 7/10
  • Configure user account control for Windows 7/10
  • Configure authorization and authentication for Windows 7/10
  • Configure updates for Windows 7/10

Education

Bachelors of Science - Business Management

University of Phoenix
Loan Tree, CO
01.2008

Skills

  • Network Protection Strategies
  • Cloud Services Optimization
  • Network Communication Expertise
  • Strategic Problem Solving
  • Cooperative Team Engagement
  • Commitment to Excellence
  • Clear Verbal and Written Skills
  • Strategic Leadership
  • Professionalism and ethics
  • Learning management systems
  • Documentation management
  • Healthcare regulations
  • Organizational growth
  • Process improvement strategies

Certification

  • CompTIA A+ Certification – Computing Technology Industry Association.
  • CompTIA Network + Certification – Computing Technology Industry Association.
  • CompTIA Security + CE Certification – Computing Technology Industry Association.
  • CompTIA Security + Certification – Computing Technology Industry Association.
  • ACAS Certified

Securityclearances

Public Trust, 11/01/13, Present

Professionaloverview

A highly enthusiastic professional with skills in administration, IT client support, project coordination, software installation configuration, network and hardware. Through the use of formal training, experience in customer service, coordinating teams, research and IT infrastructure implementation, I add productivity, innovation and departmental motivation wherever I work.

Accomplishments

  • Issued by DHA · Jun 2015Issued by DHA · Jun 2015Letter of RecognitionLetter of RecognitionAssociated with IntelliDyne, LLCAssociated with IntelliDyne, LLC
    Outstanding technical support for resolving an ongoing issue.Outstanding technical support for resolving an ongoing issue.
  • Issued by Intellidyne LLC · Jun 2015Issued by Intellidyne LLC · Jun 2015Star AwardStar AwardAssociated with IntelliDyne, LLCAssociated with IntelliDyne, LLC
    Recognition for enterprise e-mail system migration support.Recognition for enterprise e-mail system migration support.
  • Issued by IntelliDyne LLC · Feb 2015Issued by IntelliDyne LLC · Feb 2015Star AwardStar AwardAssociated with IntelliDyne, LLCAssociated with IntelliDyne, LLC
    Participation in diversity program at DHAParticipation in diversity program at DHA
  • Issued by Manager at IntelliDyne · Jun 2014Issued by Manager at IntelliDyne · Jun 2014Letter of RecognitionLetter of RecognitionAssociated with IntelliDyne, LLCAssociated with IntelliDyne, LLC
    Excellent technical support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

BOMGAR

ACAS

ServiceNow

Microsoft Azure

Microsoft Cloud (Federal Government)

Wire Shark

DISA ACAS VERSION 53

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchPersonal development programs

Interests

Exercise

Gaming

Reading

Spoken Word

Quote

Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law

Timeline

System Administrator/Deskside Support Engineer

IntelliDyne, LLC
04.2022 - Current

Deskside Support/Tier 2 Technician

CCRM
11.2020 - 03.2022

Deskside Support/Tier 2 Technician

IntelliDyne, LLC
11.2013 - 10.2020

Bachelors of Science - Business Management

University of Phoenix

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Antonio Jones