ANTONIO J RIVERA

Oversees and manages the security operations during a specific shift. Ensuring a safe environment, coordinating with security personnel, and responding to incidents.

• Manage event staffing, coordinate proper security for any events at venues.
• Coordinates safety measures for guests.
• Ensure proper security team for specific areas

• Receives calls from clients and customers
• Provides information about products, services and policies, and assists clients with transactions
• Handle client inquiries and helps to resolve complaints
• Help callers get scheduled with appointments

• Provides a positive customer experience with fair, friendly, and courteous service
• Resolves customer issues and answers questions
• Bags purchases if needed
• Processes return transactions

• Overseeing business operations
• Delegating tasks to team members
• Resolving problems that occur on their shift
• Supervising team members
• Making expected sales during shift lead