Antonio King
Lithia Springs,GA
Summary
Reliable and safety-conscious forklift operator with over 4 years of warehouse and production experience. Skilled in stand-up and sit-down forklift operations, cherry picker usage, and inventory management. Seeking a full-time position in a fast-paced warehouse environment where I can contribute to efficient operations.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Diligent Desired Position with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Forklift Operator
Fastenal
Atlanta, GA
08.2024 - Current
- Ensured inventory levels by replenishing necessary stock.
- Supervised warehouse operations by managing employees during shifts.
- Adhered to industry best practices for warehousing, material handling, and documentation.
- Collaborated with management to implement new initiatives and policies and achieve benchmarks for production, quality, and safety.
Customer Service Representative
Bo Metals
Carrollton, GA
09.2023 - 08.2024
- Increased sales figures by effectively matching products and services to customer preferences.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Responded to customer requests for products, services, and company information.
Food Production Worker
Pilgrim's Pride
02.2022 - 07.2023
- - Operated mixers, blenders, and cooking equipment for food production
- - Recorded batch data including ingredients, temperature, and time cycles
- - Used cherry picker and forklifts for warehouse operations
- - Maintained clean and sterile production areas
Customer Service Representative
Walmart
Baltimore, MD
05.2019 - 03.2022
- Coordinated packaging processes to maintain efficiency
- Guided clients in locating their packages.
- Facilitated customer product order placements.
- Guided customers through account modification processes.
Education
High School Diploma - undefined
Lake Clifton High School
Baltimore, MD06.2017
Skills
- - Certified forklift operator: Stand-up, sit-down, and cherry picker
- - Strong attention to safety and detail
- - Inventory control and shipping/receiving procedures
- - Equipment maintenance and repair assistance
- - Reading and interpreting work orders and production instructions
- - Physically fit for lifting, loading, and prolonged standing
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- STRIVE Employment Services, Baltimore, MD
- Career Development Training Certificate (120 hours) - Feb 2021
Timeline
Forklift Operator
Fastenal
08.2024 - Current
Customer Service Representative
Bo Metals
09.2023 - 08.2024
Food Production Worker
Pilgrim's Pride
02.2022 - 07.2023
Customer Service Representative
Walmart
05.2019 - 03.2022
High School Diploma - undefined
Lake Clifton High School