Summary
Overview
Work History
Education
Skills
Timeline
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Antonio Lesizza

MIAMI,FLORIDA

Summary

Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

19
19
years of professional experience

Work History

AGENTE DE SEGUROS

AGENCIA DE SEGUROS
Miami, FL
08.2023 - Current
  • Advised customers on the best ways to minimize risks associated with their assets.
  • Provided customers with information regarding plan features, pricing, and availability.
  • Responded quickly and accurately to inquiries from clients regarding their coverage plans.
  • Assessed customer risk levels and recommended appropriate coverage options.
  • Maintained accurate records of all insurance transactions using computer software systems.
  • Scheduled meetings with prospective clients to discuss available products and services.
  • Explained complex technical terms related to insurance plans in simple language for easy understanding.
  • Analyzed claims data to determine potential areas of improvement for policyholders' protection.
  • Conducted research to identify competitive rates and benefits offered by other providers.
  • Participated in continuing education courses to stay current on industry trends and changes in regulations.
  • Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
  • Monitored market conditions to ensure that existing policies remain competitively priced.
  • Resolved customer complaints in a timely manner to maintain high satisfaction levels.
  • Developed and implemented comprehensive insurance plans for clients according to their individual needs.

DRIVER CDL CLASS A

THE CHEFS WAREHOUSE OF FLORIDA
MIAMI, FL
OCT2023 - 07.2024
  • Ensured vehicle was clean inside and out at all times.
  • Utilized GPS navigation systems for efficient routing.
  • Performed preventive maintenance tasks such as checking fluid levels and tire pressure.
  • Reported any mechanical issues or damages to management promptly.
  • Provided courteous customer service during pickups and deliveries of goods.
  • Received instructions from dispatcher regarding routes, delivery locations, pick-up times, and special deliveries.
  • Completed paperwork accurately in a timely manner.
  • Verified cargo against shipping documents and loaded and unloaded freight using forklifts, pallet jacks, hand trucks, and other equipment.
  • Communicated with dispatchers about route changes due to traffic delays or inclement weather conditions.
  • Monitored load security throughout trips.
  • Responded to service calls for emergency deliveries or pick-ups.
  • Followed all applicable traffic laws and reported any incidents or accidents immediately.
  • Collaborated with warehouse staff for loading and unloading assistance when needed.

Supervisor of Shipments and Receiving

IFS Neutral Maritime Services
01.2017 - 08.2022
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Created new strategies for improving customer service standards within the organization.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
  • Implemented new operational procedures, increasing efficiency.
  • Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Trained new employees on company policies, job duties, and performance expectations.

Sales Manager

CA Cerveceria Regional
Caracas, Venezuela
09.2008 - 05.2014
  • Leading a team of 14 people between sellers and promotions people for the distributions of beer and malt
  • Leading sales meetings, keeping budget, and reporting sales goals to supervisors
  • Assisted senior management in developing long-term strategic goals for the company's growth.
  • Identified and developed new markets for products or services.
  • Analyzed data to identify trends in customer behavior and develop plans accordingly.
  • Managed daily operations of sales department, including supervision of staff members.
  • Analyzed customer data to identify trends, preferences, and opportunities for growth.
  • Trained, coached, and mentored junior sales personnel to ensure success in their roles.
  • Developed and implemented sales strategies to increase market share.
  • Maintained accurate records of all transactions between customers and company representatives.
  • Created and presented monthly reports to management on sales performance.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
  • Established relationships with key clients, while maintaining existing customer base.
  • Achieved company growth and brand development through market expansion and sales.
  • Delivered sales presentations focused on offerings and unique advantages over competitors.
  • Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
  • Established new accounts and serviced existing accounts maintaining professional relationships.

Stores Manager

SBS Sports Business, C.A.
Caracas, Venezuela
10.2005 - 08.2008
  • In charge of supervising the inventory and sales in 3 stores of one of the most important baseball team in Venezuela (Leones del Caracas).
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Developed strategies to maximize sales and profitability.
  • Managed daily banking activities such as deposits and withdrawals.
  • Resolved customer complaints in a timely manner.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Created weekly work schedules for store personnel.
  • Updated POS system with new products and promotional offers.
  • Implemented efficient systems for tracking stock movement.
  • Assessed operational efficiency of the store's departments.
  • Monitored inventory levels and placed orders to restock shelves.
  • Ensured compliance with safety regulations and company policies.
  • Planned special promotions or discounts based on market trends.

Education

REALTOR ASSOCIATED - BIENES RAICES

GOLD COAST SCHOOLS
DORAL FLORIDA
03-2023

Business Administration -

Universidad Católica Andrés Bello
Caracas, Venezuela
01.2000

High School Degree -

Colegio San Agustín del Paraiso
01.1994

Skills

  • Sales and Marketing
  • Customer and Personal Service
  • Time Management
  • Administration and Management
  • Service Orientation
  • Learning Strategies
  • Inventory
  • Forklift Operator
  • Team hardworking
  • Computer skills (Quickbook)
  • Deliveries
  • Packing

Timeline

AGENTE DE SEGUROS

AGENCIA DE SEGUROS
08.2023 - Current

Supervisor of Shipments and Receiving

IFS Neutral Maritime Services
01.2017 - 08.2022

Sales Manager

CA Cerveceria Regional
09.2008 - 05.2014

Stores Manager

SBS Sports Business, C.A.
10.2005 - 08.2008

DRIVER CDL CLASS A

THE CHEFS WAREHOUSE OF FLORIDA
OCT2023 - 07.2024

REALTOR ASSOCIATED - BIENES RAICES

GOLD COAST SCHOOLS

Business Administration -

Universidad Católica Andrés Bello

High School Degree -

Colegio San Agustín del Paraiso

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Antonio Lesizza