Antonio Lindsey

Assisted in hiring, developing and growing Medicare Retention Sales Team. Created training material needed for training Customer Care and Retention Agent within zoom platform classes

Managed, coached, mentored, and evaluated performance of agents while establishing expectations and corrective actions.

Created database filters and queries with Excel to pull numbers and created charts needed to run and inform team.

Assessed most current practices and procedures, identified and developed/implemented opportunities for improvement.

Controlled work queue distribution for department and facilitated communications between departments.

Reduced existing customer churn through inbound and outbound retention efforts while managing consultative retention and sales conversations. Drove renewals by executing retention and follow-up strategies and conducted calls to close business.

Assisted the Marketing team with branding, word placement and layout of website, mailers and other product display.

Managed the internal customer email account for clients who had questions and concerns about their plan.

Managing the process for the development and implementation/execution of onboarding enhancements and innovations cross functionally and with our provider partners

§ Working with leadership to establish vision on strategy for retention program including KPI goals and roadmaps to execute retention strategies.

• Increased sales revenue by developing and implementing effective sales strategies.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.

Managed, trained and coached individuals working with both Medicare and IFP clients with a focus on providing outstanding customer service.

Lowered cancelled applications by providing the best in customer care relations of current account.

Audits case management team assessments and client development

Assisted internal department with best routing for clients calling or emailing needs with the goal to improve customer relationship.

Creatively figure out way to make our agents more successful and increase their utilization of the plan by understanding their needs and goals.

Identify opportunities for process improvement with the department, share findings with leadership, and implement changes to improve efficiencies.

Providing Income strategy goals and sharing with the agents best practices to reach these goals by implementing the KPI"s

Executed and created strategic sales plans to expand customer base and extend global reach.

• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Facilitated cross-functional communication between sales, marketing, and product development teams to ensure cohesive efforts towards shared goals.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.

• Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
• Reduced turnaround time for claim settlements by prioritizing tasks and managing deadlines effectively.
• Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
• Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
• Negotiated favorable settlements with claimants, resulting in cost savings for the company.
• Minimized financial losses by identifying fraudulent claims through thorough analysis and investigation.
• Developed strong relationships with clients, facilitating trust and open communication during the claims process.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
• Followed up with customers on unresolved issues.
• Verified client information by analyzing existing evidence on file.
• Processed and recorded new policies and claims.