Antonio Lorenzo
Enfield,CT
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Experienced with supporting team operations and enhancing productivity. Utilizes strong communication and organizational skills to ensure seamless team collaboration. Track record of maintaining high standards and adapting to dynamic work environments.
Overview
4
4
years of professional experience
Work History
Team Associate
Cinemark
11.2024 - Current
- Welcome guests: Greet guests and provide a welcoming environment
- Answer questions: Respond to questions about movies, events, pricing, and promotions
- Resolve issues: Help customers with complaints, compliments, or other issues
- Sell tickets: Sell movie tickets and provide information about movies
- Check tickets: Check tickets and direct guests to their seats
- Maintain order: Keep order in and out of auditoriums
- Conduct inspections: Monitor movie presentation, sound quality, and look for theft
- Clean: Clean theaters and other areas
- Lock up: Lock up the building and set alarms
- Assist other positions: Help other positions, such as ushers or box office, when needed
- Manage inventory: Count inventory and manage product flow
- Handle cash: Handle large amounts of cash and take it back to the vault
Loss Prevention Supervisor
Six Flags
03.2024 - 11.2024
- Be an active team member and leader
- Maintain a clean and safe environment for guests and team members
- Follow all delegated tasks assigned
- Performs other incidental and related duties as required and assigned
- Conducting Financial and Compliance Audits
- Asset protection and inventory control
- Substance abuse investigations
- Suspect and Witness interviewing CourtRoom preparation
- Report Writing Preventive Theft
- Counterfeit detection
- Credit card fraud and bad check recovery
- Shoplifting and evasions investigations
- Electronic surveillance
- Prevention and Reward programs
- Supervise staff of Loss Prevention Agents, Shoppers, and Investigators
Sales Associate
Raymour & Flanigan
11.2023 - 03.2024
- Greets customers and demonstrates excellent customer service skills
- Helps customers select products, answers questions, and shares product knowledge
- Creates or updates customer profile records
- Processes purchases and returns
- Alerts management of potential security issues
- Assists with inventory, including receiving and stocking merchandise
- Helps with the store opening and closing process
Loss Prevention Supervisor
Six Flags
03.2023 - 11.2023
- Be an active team member and leader
- Maintain a clean and safe environment for guests and team members
- Follow all delegated tasks assigned
- Performs other incidental and related duties as required and assigned
- Conducting Financial and Compliance Audits
- Asset protection and inventory control
- Substance abuse investigations
- Suspect and Witness interviewing CourtRoom preparation
- Report Writing Preventive Theft
- Counterfeit detection
- Credit card fraud and bad check recovery
- Shoplifting and evasions investigations
- Electronic surveillance
- Prevention and Reward programs
- Supervise staff of Loss Prevention Agents, Shoppers, and Investigators
Senior Consultant
Men’s Wearhouse
11.2021 - 03.2023
- Inspire store team to achieve their best performance
- Execute to maximize growth and potential
- Create an engaged and inclusive store environment
- Elevate the customer experience through operational excellence
- Exceed customer expectations in all interactions
- Supports the Store Manager and management team efforts to set clear performance expectations and to ensure the store team is trained in sales, customer service, and operations to meet company standards
- Models company values and leads by example as an active coach
Park Services Team Lead
Six Flags
05.2021 - 10.2022
- Provide Supervision, training, and Motivation of Team Members
- Helped adhere to park cleanliness and park policies
- Made sure Team Members had the proper and proper number of supplies needed to complete tasks
Education
No Degree - Criminal Justice
University of Hartford
West Hartford, CT05-2027
High School Diploma -
Enfield High School
Enfield, CT06-2023
Skills
- Meeting facilitation
- Decision-making capacity
- Customer service
- Problem-solving
- Positive attitude
- Teamwork and collaboration
- Computer skills
- Training and mentoring
- Money handling
- Clear communication
- Cash handling
- Complaint resolution
- Continuous development
- Complex Problem-solving
- Sales expertise
- Relationship building
- POS systems
Timeline
Team Associate
Cinemark
11.2024 - Current
Loss Prevention Supervisor
Six Flags
03.2024 - 11.2024
Sales Associate
Raymour & Flanigan
11.2023 - 03.2024
Loss Prevention Supervisor
Six Flags
03.2023 - 11.2023
Senior Consultant
Men’s Wearhouse
11.2021 - 03.2023
Park Services Team Lead
Six Flags
05.2021 - 10.2022
No Degree - Criminal Justice
University of Hartford
High School Diploma -
Enfield High School