Overview
Work History
Education
Skills
Timeline
Generic

Antonio Lugo

Orlando,FL

Overview

24
24
years of professional experience

Work History

Manager

GP PLATINUM AUTO SALES LLC
01.2024 - Current


  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed inventory effectively.
  • Utilized data from JD-POWER, KBB, and MMR to ensure accurate vehicle pricing and re-pricing.
  • Assisted customers throughout the entire vehicle purchase process, including meet and greet, facts find, trial close, closing, and write up.
  • Ensured accuracy of credit reports.
  • Developed and finalized deal structures for bank submissions.
  • Wrote, finalized, and executed contracts.
  • Provided consistent support to customers via phone, email, and text messages.
  • Managed advertising campaigns for vehicle fleet.
  • Maintained and updated dealership website with vehicle prices.



Sales Associate

Central Florida Toyota
07.2021 - 01.2024
  • Built relationships with customers to encourage repeat business.
  • Provided customer service efficiently using online platforms, telephone communication, and in-person interactions.
  • Assisted customers throughout the entire buying process, including meeting and greeting, conducting fact-finding, performing trial closes, processing credit applications, facilitating document signing, and overseeing deliveries.
  • Regularly engaged with customers through various communication channels such as phone, email, and text.
  • Collaborated closely with finance managers to identify optimal solutions.
  • Complied with the established regulations and protocols of the dealership.
  • Optimized performance of Dealersocket CRM.

Manager of Operations

AAA Investment Services LLC
02.2019 - 01.2021
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Managed timing in construction and building process.
  • Maintained optimal quantity of construction materials within budget constraints.
  • Coordinated schedules, time frames, and the workforce at the site.
  • Conducted comprehensive final inspections upon project completion to verify adherence to specifications.
  • Worked closely with customers to understand their needs and personal taste in all details.

Sales Associate

Motorshop Center LLC
11.2017 - 12.2018
  • Built relationships with customers to encourage repeat business.
  • Assisted customers in selecting the appropriate motorcycle based on their individual preferences and requirements.
  • Collaborated with customers to determine appropriate Gear and protection based on their needs and budget.
  • Consistently followed up with sold customers to keep them informed about the latest specials, promotions, and releases in motorcycle models, gear, and accessories.
  • Assisted customers with pricing, credit applications, and monthly payments during the purchase process.

CEO

Construtora Lupar C.A
01.2001 - 12.2016
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Directed and managed construction projects from start to finish.
  • Engaged in important decision-making processes alongside board directors
  • Utilized analytical skills to evaluate the financial viability and potential risks associated with new construction projects.
  • Identified viable locations for future building projects through extensive research and analysis

Education

Managing, Business And Administration.

Universidad Fermin Toro
Barquisimeto, Lara. Venezuela.
03.2007

High School Diploma -

Unidad Educativa Colegio Las Colinas
Barquisimeto, Lara. Venezuela
09.2000

Skills

  • Disciplined
  • Responsible
  • Sales and marketing
  • Committed
  • Time Management
  • Verbal and written communication Spanish and English
  • Complex Problem-Solving
  • Experience with CRM software as Dealersocket and Dealercenter
  • Experience in vehicle deals structure and submit to banks
  • Negotiation
  • Computer Skills
  • Attention to Detail

Timeline

Manager

GP PLATINUM AUTO SALES LLC
01.2024 - Current

Sales Associate

Central Florida Toyota
07.2021 - 01.2024

Manager of Operations

AAA Investment Services LLC
02.2019 - 01.2021

Sales Associate

Motorshop Center LLC
11.2017 - 12.2018

CEO

Construtora Lupar C.A
01.2001 - 12.2016

Managing, Business And Administration.

Universidad Fermin Toro

High School Diploma -

Unidad Educativa Colegio Las Colinas

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Antonio Lugo