Antonio Maldonado
Lawton,Oklahoma
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
21
21
years of professional experience
Work History
Lead Wireline Operator
Silvertip Completions Services
03.2021 - 12.2023
- Enhanced productivity by efficiently setting up and maintaining wireline equipment.
- Reduced downtime by swiftly troubleshooting and resolving technical issues.
- Ensured safety on job sites through vigilant adherence to company protocols and industry regulations.
- Delivered timely completion of jobs by closely following schedules and prioritizing tasks accordingly.
- Supported new hires by sharing expertise in wireline equipment operation, safety practices, and efficient task execution techniques.
Wireline Operator
GR Wireline LP
10.2020 - 03.2021
- Enhanced productivity by efficiently setting up and maintaining wireline equipment.
- Reduced downtime by swiftly troubleshooting and resolving technical issues.
- Provided timely operating reports on service rig and project progression.
- Used effective verbal communication skills to instruct and direct crews during shifts, build team consensus and accomplish important project milestones.
Driver Merchandiser
Southwest Coca Cola Beverages
09.2020 - 10.2020
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
Wireline Operator
Silvertip Completions Services
06.2017 - 04.2020
- Contributed to successful project outcomes by consistently meeting client expectations and deadlines.
- Developed strong working relationships with clients, fostering an atmosphere of trust that led to repeat business opportunities.
- Assisted in optimizing well production through precise placement of downhole tools during intervention projects.
Sanitation Driver
M & M Disposal
01.2016 - 06.2017
- Enhanced route efficiency by optimizing collection schedules and daily routes.
- Maintained equipment safety by conducting thorough pre-trip inspections and reporting any issues promptly.
- Improved customer satisfaction rates with timely pickups and professional communication.
- Worked closely with supervisors to improve route efficiencies and identify best practices.
Supervisor
Convergys
03.2003 - 03.2004
- Evaluated customer needs and feedback to drive product and service improvements.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Developed and implemented customer service policies to enhance satisfaction.
Education
High School Diploma -
Lamesa High School
Lamesa, TX05.1997
Skills
- Technical report writing
- Conflict Mediation
- Project management abilities
- Call Management
- Data Entry
- Critical Thinking
- Problem-solving abilities
- Conflict Resolution
- Active Listening
- Reading Comprehension
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
Lead Wireline Operator
Silvertip Completions Services
03.2021 - 12.2023
Wireline Operator
GR Wireline LP
10.2020 - 03.2021
Driver Merchandiser
Southwest Coca Cola Beverages
09.2020 - 10.2020
Wireline Operator
Silvertip Completions Services
06.2017 - 04.2020
Sanitation Driver
M & M Disposal
01.2016 - 06.2017
Supervisor
Convergys
03.2003 - 03.2004
High School Diploma -
Lamesa High School
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