Antonio Marinelli

• Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Implemented strategies to increase customer service satisfaction ratings.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Monitored service staff performance and provided feedback for improvement.
• Improved customer satisfaction by implementing streamlined service processes and staff training programs.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.
• Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
• Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
• Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
• Mentored junior technicians, fostering a positive team dynamic that encouraged knowledge sharing and skill development.
• Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
• Ensured compliance with industry regulations by staying current on relevant updates and adjusting company policies accordingly.
• Implemented customer feedback system to gather insights and identify areas for service improvement.
• Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
• Improved operational efficiency by redesigning service area layout for better workflow and customer experience.
• Increased team productivity with introduction of new performance management system, focusing on individual strengths and areas for improvement.
• Led team to enhance customer service quality, resulting in significant improvement in customer satisfaction surveys.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Controlling costs, building a loyal customers, maintaining good employee relations, setting
and obtaining sales and profit objectives and maintaining service records. Additionally, they
must satisfy service concerns of all customers, ensure that service is performed at the highest
level and operate the department profitably.
• Keeping up-to-date on manufacturer warranty and policy procedures while serving as a
liaison with the factory representatives.
• Maintaining the highest Customer Service Index (CSI) rating from customers by handling
customer complaints immediately and according to dealership policy.
• Greet customers and assist with any inquiries they may have
• Perform vehicle walk around and documentation of customer concerns to enable the Head
Mechanic/Technician to properly diagnose and service the vehicle
• Ensures that service is performed at the highest level
• Document declines for services and ask for follow-up on future service considerations
• Generates repeat customers and provides resolutions of customer complaints.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the
customer does not get mishandled.
• Spend quality time building relationship with the customer.
• Know the product well enough to answer characteristic and operational questions regarding
the customer's vehicle.
• Encouraging technicians to keep their skills up-to-date through periodic technical training on
new systems and components offered by the automotive manufacturers.
• Coordinates with Head Mechanic to ensure a safe working environment and that equipment
is properly maintained and repaired.
• Working with and getting co-workers to work together to accomplish tasks

• Maintained high customer satisfaction standards to meet or exceed targets.
• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
• Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
• Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
• Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
• Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
• Enhanced customer satisfaction by providing timely and accurate service recommendations.
• Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
• Reduced wait times with efficient coordination of service tasks among technicians.