Summary
Overview
Work History
Skills
Languages
Timeline
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Antonio Marrero

Quaker Hill

Summary

Dynamic professional with a proven track record at PepsiCo, excelling in safe driving and customer service. Recognized for maintaining a clean driving record and enhancing client satisfaction through effective communication. Skilled in logbook management and relationship building, ensuring timely deliveries and fostering trust with clients. Committed to safety and operational excellence.

Overview

20
20
years of professional experience

Work History

GO Driver

PepsiCo
09.2022 - Current
  • Minimized traffic violations by maintaining constant vigilance for road signs, changing conditions or hazards while en route to destinations.
  • Supported efficient loading and unloading processes by using proper equipment and following safety guidelines during cargo handling.
  • Ensured accurate deliveries, double-checking manifests, and cross-referencing addresses before departure.
  • Handled challenging driving conditions with skill and calmness, leading to zero accidents or incidents during employment tenure.
  • Enhanced safety by consistently conducting thorough pre-trip inspections and maintenance checks.
  • Increased customer satisfaction by providing courteous interactions and prompt attention to inquiries or concerns.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Obtained signatures from customers upon delivery of goods.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Minimized liability by consistently following road rules when driving.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Updated logs and tracking documents accurately and according to schedule requirements.

Account Manager

Coca Cola Bottling North East
06.2007 - 08.2022
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
  • Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
  • Drove revenue growth by identifying new business opportunities within existing accounts.
  • Established long-term customer relationships to enhance client loyalty and satisfaction.
  • Streamlined account management processes, reducing response times and improving client service quality.
  • Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Recorded accurate and efficient records in customer database.
  • Developed, maintained and utilized diverse client base.
  • Attended monthly sales meetings and quarterly sales trainings.

House Men

Mystic Hilton
08.2005 - 06.2007
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
  • Assisted in completing repair projects by providing timely and efficient support to the lead handyman.
  • Upheld a professional demeanor when interacting with clients leading to strong rapport building.
  • Ensured project deadlines were met with punctuality, dedication, and commitment to quality workmanship.

Skills

  • Logbook management
  • Safety awareness
  • Excellent navigation
  • Defensive driving
  • Language fluency
  • Vehicle maintenance
  • Weather adaptation
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Time management
  • Safe driving practices
  • Attention to detail
  • Punctual and reliable
  • Loading and unloading
  • Verbal and written communication
  • Valid Driver's license
  • Heavy lifting
  • Clean driving record
  • Transportation
  • Relationship building
  • Commercial driving
  • Traffic law observation
  • Inclement weather driving
  • DOT compliance
  • Schedule management
  • CDL license
  • Multitasking Abilities
  • Physical strength
  • Effective communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

GO Driver

PepsiCo
09.2022 - Current

Account Manager

Coca Cola Bottling North East
06.2007 - 08.2022

House Men

Mystic Hilton
08.2005 - 06.2007

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Antonio Marrero