Antonio Martinez
Orlando,FL
Summary
Account Operations Manager oversees day to day activities of government contract and development resources on multiple projects and manages stakeholder relationships. Brings strong knowledge and executions of project management principles. Learns quickly, analyzes situations and makes decisions to support ongoing company success.
Ability to motivate others and work effectively with a team to achieve company objectives.
Critical thinking and communication.
Over 25 Years of experience in both Law Enforcement and Private Security
Overview
8
8
years of professional experience
Work History
Operations Account Manager
Allied Universal Security Services
Orlando, FL
05.2020 - 04.2024
- Oversaw team of security officers, supervisor and managed scheduling and performance evaluations
- Maintain detailed records of security incidents, enabling proper analysis for future preventative measures
- Conducted thorough background checks on potential hires to maintain a safe working environment for all employees
- Coordinated protective services operations with other emergency response agencies
- Enhance overall security by conducting comprehensive risk assessment and implementing tailored security plans
- Organized successful large-scale events, coordinating with multiple stakeholders to ensure optimal safety conditions for attendees and staff members alike
- Submitted documentation for weekly payroll for over 1800 hours, manage schedules and enforced policies
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs
- Cultivated relationships with external security vendors to make additional security resources available if necessary
- Capably utilize Win Team for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
Supervisor
DSI Security Services
Orlando, FL
11.2018 - 01.2020
- Collaborated with local law enforcement agencies to share intelligence and coordinate responses to potential threats
- Provided comprehensive training programs for new hires, ensuring they are well-equipped to handle various security challenges
- Conducted thorough investigations into security breaches, identifying root causes and implementing corrective actions
- Apply techniques to counter persons displaying aggressive behavior; prevent tense situations from erupting, provide calm reassuring presence and direction during emergencies
- Demonstrate the ability to think fast and remain calm under pressure.
Account Manager
Command Security Corporation
Davenport, FL
10.2016 - 05.2018
- Oversaw team of security officers, supervisor and managed scheduling and performance evaluations
- Maintain detailed records of security incidents, enabling proper analysis for future preventative measures
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility
- Investigate incidents and write reports
- Submitted documentation for weekly payroll for over 788 hours, manage schedules and enforced policies
- Employee recruiting, staffing and retention
- Responsible for executing security services as outlined in the post order and policy and procedures as directed by management
- Capably utilize Win Team for scheduling and billing, and to produce reports (such as Scheduling Activity, invoice Aging by tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business management.
Education
Criminal Justice -
John Jay College of Criminal Justice of The City University of New York
New York, NY06-2000
Skills
- Detail-oriented
- Operational Efficiency
- Staff Training and Development
- Scheduling Coordination
- Time management
- Problem-Solving
- Customer service
- Organizational Skills
- Client relationship building
- Decision-Making
- Team management
- Relationship Building
- Law enforcement
- Self-Motivation
- Recruiting and interviewing
- Interpersonal Skills
- Report writing
- Analytical Skills
- D&MB License
Timeline
Operations Account Manager
Allied Universal Security Services
05.2020 - 04.2024
Supervisor
DSI Security Services
11.2018 - 01.2020
Account Manager
Command Security Corporation
10.2016 - 05.2018
Criminal Justice -
John Jay College of Criminal Justice of The City University of New York