Antonio Martinez
Tucson,AZ
Summary
Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
USA Tax Help
Tamarac, FL
01.2021 - 04.2024
- Greeted guests upon arrival and provided excellent customer service.
- Maintained daily records of all transactions, including payments and cancellations.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Monitored lobby activity throughout shift to ensure safety of guests and staff members.
- Conducted routine inspections of front desk area to ensure cleanliness and neatness at all times.
- Performed nightly audit of cash register drawers to verify accuracy of funds on hand.
- Resolved customer complaints in a professional manner while maintaining high standards of service quality.
Travel Agent
Trade show travel
Tamarac, Florida
03.2020 - 12.2021
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Assisted customers in selecting the best possible package with the least expense.
- Handled customer complaints in a professional manner to ensure satisfaction with the service provided.
- Developed relationships with suppliers including airlines, hotels, cruise lines, tour operators to secure discounted rates for customers.
- Collaborated with colleagues to stay abreast of changes in the industry related to new products or services offered by competitors.
Education
Cragin
Tucson Skills
- Fluent in English and Spanish
- Information Protection
- Office Administration
- Multi-Line Phone Systems
- Hospitality services
- Travel Coordination
- Cash Handling
- Cash Register Operation
- Customer Service
- Customer Assistance
- Customer Relations
- Daily Reporting
- Facilities Maintenance
Languages
English
Professional
Spanish
Professional
Affiliations
- Children's Outreach
- Community Leader
References
References available upon request.
Timeline
Front Desk Associate
USA Tax Help
01.2021 - 04.2024
Travel Agent
Trade show travel
03.2020 - 12.2021
Cragin
Similar Profiles
Mindi PozzolanoMindi Pozzolano
Staff Accountant at USA Tax Prep PlusStaff Accountant at USA Tax Prep Plus
Jason M. LaguerreJason M. Laguerre
Accounting Clerk Assistant at Tax-Mack USA Inc.Accounting Clerk Assistant at Tax-Mack USA Inc.
Ana RamirezAna Ramirez
Tax Preparer at Tax Aid USATax Preparer at Tax Aid USA