Antonio Mata
San Antonio,TX
Summary
Service-oriented Field Technician successful at maximizing customer satisfaction. Skilled in managing documentation, inventory and reporting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Field Technician
Hancock Claims
05.2022 - Current
- HAAG certified
Experience climbing steep and inspecting multiple types of roof
Experience climbing and inspecting multiple types of
Communicated with customers to provide updates, gather information and resolve issues.
Communicated with supervisor to report progress, discuss issues and seek guidance.
Collaborated with other field technicians to resolve complex technical issues.
Delivered high-quality work by diligently following standard operating procedures.
Server
Darden
09.2019 - 06.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Clerk
HEB Grocery Store
06.2016 - 07.2019
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Education
Bachelor of Arts - Communications
The University of Texas Rio Grande Valley
Edinburg, TX05.2019
High School Diploma -
Jimmy Carter Early College High School
La Joya, TX06.2014
Skills
- Bilingual
- Computer Literate
- Technical Support
- Quality Assurance Controls
- [Software] Expertise
- Data Collection
- Conflict Management
- Professional Communication
- Interpersonal and Written Communication
- Project Management
- Analytical Thinking
- Customer Service
- Organizational Skills
Certification
Haag Certified
Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Field Technician
Hancock Claims
05.2022 - Current
Server
Darden
09.2019 - 06.2021
Clerk
HEB Grocery Store
06.2016 - 07.2019
Bachelor of Arts - Communications
The University of Texas Rio Grande Valley
High School Diploma -
Jimmy Carter Early College High School