Antonio D. McGhee
Marietta,GA
Summary
Dedicated healthcare professional with education and experience in clinical operations, healthcare delivery, and industry compliance. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Access Specialist
WellStar Kennestone Hospital
11.2023 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
Hospitality Coordinator
Cracker Barrel Old Country Store Inc
11.2011 - 02.2024
- Train, coach, and mentor newly hired employees thru on-site classroom training and facilitation of career development courses.
- Evaluate revenue decision making-processes to provide support and aid to executive leadership.
- Implement individualized marketing initiatives to Atlanta area stores, and assess performance of plan objectives.
- Foster collaboration between wait staff and kitchen staff, to ensure accurate, efficient, courteous customer service.
Care Coordinator
Rhode Island Hospital
05.2022 - 12.2022
- Supported patient care excellence via planning and interpretation of medical and social programs.
- Orchestrated patient care action plans with nurses, insurance providers, and social workers to ensure quality medical service.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Served as primary liaison between patients and medical staff by communicating questions,concerns, and impending medical strategies.
Education
Master of Arts - Public Health
Grand Canyon University
Phoenix, AZBachelor of Arts - Communications
University of Alabama at Birmingham
Birmingham, ALSkills
- Project Management
- Healthcare operations
- Administrative supervision
- Program oversight
- Database coordination
- Interdepartmental collaboration
- Insurance practices
- Verbal and written communication
- Case management
- Multitasking ability
- Relationship building
- Care Planning
- Patient education
- Proficient in Microsoft Office: Suite
- Decision making
Certification
certified revenue cycle representative (CRCR)
Timeline
Patient Access Specialist
WellStar Kennestone Hospital
11.2023 - Current
Care Coordinator
Rhode Island Hospital
05.2022 - 12.2022
Hospitality Coordinator
Cracker Barrel Old Country Store Inc
11.2011 - 02.2024
Master of Arts - Public Health
Grand Canyon University
Bachelor of Arts - Communications
University of Alabama at Birmingham