Antonio McNeill

• Aligned and verified positioning using measuring instruments to determine reference points and compute layout dimensions.
• Followed safety protocols to maintain safe working environment.
• Fabricated components and structures following customer requirements.
• Collaborated with team members to promptly complete tasks and maintain consistent workflows.
• Completed tasks on time to meet quality and safety standards.

Service Manager is to manage and direct all service department activities . Tires retail store engaged in selling tires and related automotive parts and mechanical services. He/she is responsible for developing and directing a team of general service technicians who exemplify the highest level of quality and customer service. This position ensures compliance to all company policies and procedures for automotive services.

Responsibilities include but aren't limited to:

• Supervise repair and maintenance quality
• Explain service recommendations and options to customers
• Pitch in when there is a staffing shortage
• Assess the skills and abilities of applicants for auto repair positions

• Supervise counter sales and customer services by ensuring all customers are promptly greeted, all phones are answered in a timely manner, all refunds are handled correctly, etc.
• Help train new team members on store procedures, product knowledge, and sales/customer service
• Provide input relative to a team member's job performance and attitudes for pay for performance evaluations
• store manager with essential store functions, i.e. store accounting, daily invoice checking, inventory control, store security, store and vehicle maintenance, etc.

The role of the TBC Store Manager is to manage and direct the operation of a Tire Kingdom®, NTB, or Big O Tires retail store engaged in selling tires and related automotive parts and mechanical services. He/she is responsible for the sales and profit results of the location and the quality of its operation, in compliance with company policies and procedures. The store manager is responsible for hiring, training, developing and evaluating staff who exemplify quality service, in all aspects, to our customers.

Responsibilities include but aren't limited to:

• Hire, train, manage and inspire technicians and counter sales people
• Ensure strong sales and financials.
• Maintain TBC policies and ensure the security and safety of the facility
• Demonstrate and promote excellent customer service every day