Antonio Mendoza
Palm Bay,Florida
Summary
Customer service leader with 8+ years of experience in retail management, leveraging strong skills in team collaboration, problem solving, and operational compliance. Demonstrated success in enhancing store operations, improving customer satisfaction, and boosting sales through strategic inventory management and sales strategies. Passionate about driving team performance and fostering a customer-centric environment.
Seasoned transportation professional with strong background in route management and timely deliveries. Known for reliability, adaptability, and collaborative approach to achieving results. Skilled in vehicle maintenance and compliance with transportation regulations.
Experienced with managing transportation routes and schedules efficiently. Utilizes strong problem-solving skills to ensure timely deliveries and adherence to safety regulations. Track record of maintaining vehicle safety and fostering collaborative team environments.
Overview
9
9
years of professional experience
Work History
Transport Driver
Kroger
06.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Maintained high customer satisfaction by working quickly and accurately.
- Navigated challenging road conditions to deliver goods securely in various weather situations.
- Maintained a clean driving record, adhering to all traffic laws and safety regulations.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Updated daily logs and customer paperwork with relevant details.
- Loaded and unloaded cargo with extreme care and focus on preventing damage or injury.
- Contributed to the company''s reputation as a reliable transporter, consistently meeting or exceeding performance expectations.
Overnight Stocker
Aldi
01.2023 - 04.2024
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
Sales Supervisor
Revere Auto Gallery
11.2021 - 12.2022
- Led sales team to exceed monthly targets, boosting revenue by 18% - ResultsOriented Supportive
- Implemented training programs, enhancing team skills and customer satisfaction - Supportive
- Analyzed sales data to identify trends, making strategic adjustments for increased efficiency - Analytical
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Assistant Supervisor
Walmart
12.2018 - 10.2021
- Supervised team operations, ensuring compliance with company policies and procedures.
- Implemented effective inventory management strategies, reducing stock discrepancies.
- Trained and mentored new employees, enhancing team productivity and morale.
- Resolved customer complaints efficiently, improving overall customer satisfaction.
- Analyzed sales data to identify trends, contributing to strategic decision-making.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Account Manager
Rent a Center
01.2016 - 11.2018
- Managed client accounts, ensuring timely payments and resolving issues, improving customer retention.
- Developed and implemented strategies to increase revenue, achieving measurable financial growth.
- Collaborated with sales team to identify new business opportunities, enhancing client portfolio.
- Analyzed customer data to optimize service offerings, contributing to increased client satisfaction.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Education
GED -
Luis Hernaiz Verrone
Canovanas PR05.2005
Skills
- Collaborative teamwork
- Problem Solving
- Time Management
- Adaptability
- Empathy
- Conflict Resolution
- Customer Retention
- Inventory Management
- Sales Strategy
- Operational Compliance
- Negotiation
- Customer Engagement
- Leadership
- Training Development
- Customer Service Excellence
- Sales Negotiation
- Team Supervision
- Issue Resolution
- Customer relations
- Vehicle inspection
- Inspections
- Schedule maintenance
- Maintaining safety
- Managing paperwork
- Coordinating documents
- Defensive driving
- Logbook management
- Safe driving practices
- Punctuality
- DOT compliance
- Product restocking
- Weather adaptation
- Pallet management
- Consumer goods hauling
- Assisting dispatch
- Freight transportation
- Commercial driving
- GPS mapping
- Clean driving record
- Heavy lifting
- Decision-making
- Effective communication
- Active listening
- Flexibility
- Team collaboration
- Organizational skills
- Safety regulations compliance
- Excellent communication
- Reliability
- Multitasking Abilities
- Multitasking
- Problem-solving abilities
- Problem-solving
- Customer service
- Teamwork and collaboration
- Teamwork
- GPS applications
- Forklift operation
- Attention to detail
- Electric hand trucks
- Truck driving
- Truck weighing
- Documentation skills
- Vehicle service documentation
- Document verification
- Word processing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
english
spanish
Timeline
Transport Driver
Kroger
06.2024 - Current
Overnight Stocker
Aldi
01.2023 - 04.2024
Sales Supervisor
Revere Auto Gallery
11.2021 - 12.2022
Assistant Supervisor
Walmart
12.2018 - 10.2021
Account Manager
Rent a Center
01.2016 - 11.2018
GED -
Luis Hernaiz Verrone
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