Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Interests
Timeline
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Antonio Mercado

Lytle,TX

Summary

Diligent worker well-versed in accurately coordinating paperwork such as purchase orders, requisitions and refund requests. Experienced in working with various types of inventory while keeping documentation up-to-date for optimal recordkeeping.

Team-oriented Warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation.

Energetic individual equipped to work hard in fast-paced, constantly changing environments. Hardworking Grocery Stocker with proven customer service and merchandising abilities. Adept at labeling and arranging products. Offering years experience to a challenging new position.

Overview

2
2
years of professional experience
12
12
years of post-secondary education
3
3
Languages

Work History

Warehouse Order Selector

HEB Warehouse
San Antonio, TX
02.2022 - Current
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Compared received packages against shipping documents.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Recorded information, shortages and discrepancies to keep records current and accurate.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Kept work areas neat, clean and free from debris.

Customer Service Associate

HEB Grocery Store
Lytle, TX
11.2021 - 02.2022
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Boosted sales revenue by skillfully promoting diverse service options.
  • Offered basic technical support for clients on wide range of company products.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Personal Shopper & Goods Dispenser

Walmart
San Antonio, TX
08.2021 - 11.2021
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Updated opening and closing procedures to decrease downtime by 10% and optimize productivity.
  • Tracked substitutions and informed customers of changes.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Worked with over 100 customers daily to fulfill specific grocery orders according to customer needs and inventory availability.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consulted with customers on food selections and custom order requests.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Worked productively with customers to meet order requirements and service expectations.

Customer Service Host & Asset Protection

Walmart
San Antonio, TX
03.2021 - 08.2021
  • Controlled reduction of loss inventory by protecting company assets.
  • Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
  • Patrolled store departments to check for suspicious activities.
  • Increased apprehensions by 20% and apprehension dollars by 15% by motivating and coaching direct reports for optimum productivity and performance.
  • Eliminated 20% of shrinkage costs through support and ongoing maintenance of Asset Protection processes.
  • Wrote reports for internal and external crime, burglary or theft.
  • Contacted local authorities and apprehended shoplifters.
  • Wrote reports outlining activities and results.
  • Mitigated risk and oversaw internal and external shoplifter apprehension and detention.

Sales Representative Team Leader

AutoZone
Lytle, TX
12.2019 - 08.2020
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Fostered vital customer relationships to generate over $50,000 in sales.
  • Minimized process lags through strategic sourcing and customer expectation management.
  • Documented customer interactions using SalesForce to capture data in processing system.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.
  • Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
  • Exceeded goals for new accounts in single sales cycle.
  • Implemented brand marketing and sales campaigns.
  • Expanded customer base and boosted profit within product line.
  • Set up calendar with commercial special events for client satisfaction.
  • Trained and mentored new sales representatives.
  • Achieved monthly sales goals by promoting product benefits and obtaining new clients.

Education

Bachelor of Science - Criminal Justice

Texas A&M University - San Antonio
San Antonio, TX
08.2019 - 12.2021

Associate of Arts - Liberal Arts

Palo Alto College
San Antonio, TX
01.2015 - 05.2019

High School Diploma -

Shirleen Zacharias Early College Leadership Academ
Somerset, TX
08.2014 - 06.2019

Skills

  • Utilization reporting
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Accomplishments

    ● Mens MENtorship Luncheon - 2015-2019
    ● ZECLA Car Wash Fundraiser 2016, 2017, 2018, 2019
    ● Palo Alto Community College Community Cleanup Day - 2017
    ● The National Society of Leadership and Success, Sigma Alpha Pi - 2018
    ● University Interscholastic League - Storytelling 2013
    ● State of Texas Assessments of Academic Readiness - Commended Performance
    Awarded Mathematics - 2011
    ● State of Texas Assessments of Academic Readiness- Commended Performance
    Awarded Science - 2011
    ● Hill Country Karate - Black Belt - 2014 - Present

Additional Information

As a recent graduate of a highly ranked college awarded the Aspen Prize, I am a twenty-one-year-old college graduate skilled in communication, politics, debate, and leadership. I have recently been accepted to several universities in the Pre-Law program with a focus to obtain a Juris Decorate. I am dependable and mature, seeking opportunities to leverage skills in law, business law, or compliance, in a business development capacity within your company.

Software

  • Microsoft Systems
  • Linux Distro Capabilities
  • Microsoft Office Tools
  • Various Android Operating Systems Familiarity
  • IOS Operating System Familiarity

Interests

  • Philanthropy
  • Advancment of Marketable Skills

Timeline

Warehouse Order Selector

HEB Warehouse
02.2022 - Current

Customer Service Associate

HEB Grocery Store
11.2021 - 02.2022

Personal Shopper & Goods Dispenser

Walmart
08.2021 - 11.2021

Customer Service Host & Asset Protection

Walmart
03.2021 - 08.2021

Sales Representative Team Leader

AutoZone
12.2019 - 08.2020

Bachelor of Science - Criminal Justice

Texas A&M University - San Antonio
08.2019 - 12.2021

Associate of Arts - Liberal Arts

Palo Alto College
01.2015 - 05.2019

High School Diploma -

Shirleen Zacharias Early College Leadership Academ
08.2014 - 06.2019

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Antonio Mercado