**Professional Summary**
Dynamic and visionary Store Manager with over 14 years of comprehensive experience in leading operational and financial success in retail and culinary sectors. Renowned for driving a 20% increase in sales targets through innovative marketing strategies and superior customer engagement. Exhibits a strong aptitude for empowering teams, bolstering productivity by 30% through enhanced training programs and leadership. Actively seeks out professional development opportunities to stay ahead of industry trends, demonstrating an unwavering commitment to excellence. Proven track record in optimizing operations, achieving a 15% reduction in costs by implementing efficient inventory management practices. Outstanding communicator and problem-solver, adept at fostering customer loyalty and forging strong relationships with stakeholders.
- Collaborated with a dedicated crew to enhance roadway safety through comprehensive maintenance operations, including patching potholes, repairing guardrails, and clearing stormwater drains to prevent flooding and maintain road integrity.
- Demonstrated mechanical proficiency by operating advanced machinery such as PayLoaders, Ariel Lifts, and Heavy Duty Dump trucks, significantly contributing to the efficiency and safety of maintenance tasks.
- Specializing in the Sign Shop crew, expertly replaced faded, worn, and damaged sign faces, ensuring clear and visible signage for motorists.
- Installed and replaced variously sized signs, stakes, and posts, including those damaged by vehicular accidents or natural wear.
- Responded promptly to emergency call-outs for critical signs such as Stop signs, Wrong Way signs, and Do Not Enter signs, ensuring timely reinstallation for public safety.
- Assisted in the maintenance and repair of guide rails and storm drains, playing a key role in ensuring the longevity and reliability of critical infrastructure.
- Excelled in managing local delivery routes, ensuring the on-time and safe delivery of goods, which significantly contributed to client satisfaction and retention.
- Demonstrated meticulous attention to detail in handling freight, resulting in a 15% decrease in damaged goods and loss prevention achievements.
- Played a pivotal role in scheduling deliveries, optimizing routes for efficiency, which led to reduced fuel costs and a 10% improvement in delivery times.
- Effectively managed both inbound and outbound deliveries on the loading dock, enhancing warehouse efficiency and inventory accuracy.
- Operated forklifts with precision to load and unload trailers, maintaining a high standard of safety and productivity in the warehouse environment.
- Utilized the Samsara device for tracking and telematics, improving delivery route efficiency and compliance with regulatory standards through real-time monitoring and data analysis.
- Revolutionized kitchen operations through the development and implementation of standardized recipes, significantly enhancing food quality and customer satisfaction.
- Orchestrated a comprehensive training program for staff, encompassing culinary skills, safety standards, and customer service excellence.
- Implemented effective budgeting and inventory management strategies, consistently operating within budget constraints while minimizing waste by 20%.
- Fostered a culture of teamwork and high performance, leading to a 25% increase in customer loyalty and repeat business.
- Advanced Equipment Operation and Safety Protocols
- Strategic Planning and Team Leadership
- Revenue Growth and Cost Management
- High-Level Customer Service and Satisfaction
- Effective Communication and Problem-Solving
- Time Management
- Route Optimization
- Inventory Management Software
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**Certifications and Licenses**
- Commercial Driver's License (CDL) Class A with endorsements in Hazardous Materials (H), Tank vehicles (N), Tank Hazardous (X), Double/Triple Trailers (T)
- Food Handler Certification
- Hoisting License
- Air Brake Endorsement
- Hazmat Endorsement
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**Professional Development**
- Completed Shop Steward Training Class, focused on strengthening union leadership and representation
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**Union Memberships**
- Member of the Teamsters Brotherhood Union
- Member of the Civil Service Employees Association (CSEA)