Benefits Suite Coordinator at Paycom Payroll with expertise in EDI mapping and data validation. Proven ability to resolve complex issues and improve customer satisfaction through effective communication. Experienced in quality assurance and project management, ensuring compliance with industry standards and maintaining strong carrier relationships.
Overview
10
10
years of professional experience
Work History
Benefits Suite Coordinator - QA
Paycom Payroll
Oklahoma City, Oklahoma
12.2024 - Current
Ensured accuracy and quality of file feeds distributed to carriers through collaboration with Benefits EDI Coordinators.
Updated data file feed formats for existing and new carriers to comply with requested standards.
Responded promptly to troubleshooting tickets from Benefits EDI Coordinators, meeting deadlines and resolving issues.
Validated each file feed for quality assurance within EDI department.
Developed new data structures and formats for carriers to fulfill file feed requirements.
Assisted EDI Coordinators with file building and validation, ensuring compliance with carrier expectations.
Benefits EDI Coordinator III
Paycom
Oklahoma City, OK
02.2023 - Current
Developed, maintained, and monitored EDI mapping specifications for trading partners.
Analyzed business requirements to create new EDI maps, and modify existing maps as required.
Performed testing of all EDI files with the clients' carriers to ensure the accuracy of enrollment data.
Build files related to new implementations or carrier changes.
Serve as the direct contact for multiple clients and carriers' file implementations.
Research, track, and resolve clients' benefit issues.
Global EDI Team: Working with international carriers to implement the clients' out-of-country employees.
Documented processes for troubleshooting data discrepancies between internal systems and external partners' systems.
Ensured compliance with industry standards, such as X12 and HIPAA 5010.
Assisted in resolving complex problems related to system integration, data validation, or transaction processing issues.
Coordinated with third-party service providers for the resolution of any production issues arising out of EDI transactions.
Reviewed customer requirements for accuracy prior to creating new maps, or modifying existing ones.
Department Director/Revenue Cycle Management/Coding and Billing Specialist
360 Medical Billing Solutions
Oklahoma City, OK
03.2017 - 02.2023
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Identified issues, analyzed information, and provided solutions to problems.
Conducted research, gathered information from multiple sources, and presented results.
Increased customer satisfaction by resolving any issues that may arise.
Carried out day-to-day duties accurately and efficiently.
Supervised the work of contracted employees to keep them on task for timely completion. (Supervisor, 2019-2020)
Completed paperwork, recognizing discrepancies, and promptly addressing them for resolution.
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Managed a team of employees, overseeing the hiring, training, and professional growth of employees.
Used coordination and planning skills to achieve results according to the schedule.
Operator
OK Foods
Oklahoma City, OK
02.2016 - 03.2017
Oversaw daily operations to ensure high levels of productivity.
Served customers and followed outlined steps of service.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Completed customer order in a timely manner to ensure satisfaction.
Performed some quality assurance on the product to make sure order was sufficient enough.
Education
High School Diploma -
Midwest City High School
Midwest City, OK
05.2013
Skills
Attention to detail
Multitasking
Customer service
Leadership
Flexible & Adaptable
Conflict resolution
Critical thinking
Project Management
Data analysis
Electronic Data Interchange (EDI)
Data Validation
Troubleshooting Skills
Root Cause Analysis
Technical Documentation and Reporting
Microsoft Office
Carrier Relationship Management
Quality Assurance
Data Entry
Microsoft Excel
Timeline
Benefits Suite Coordinator - QA
Paycom Payroll
12.2024 - Current
Benefits EDI Coordinator III
Paycom
02.2023 - Current
Department Director/Revenue Cycle Management/Coding and Billing Specialist
<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited<ul><li>Managing Germany, Italy, Spain, Sweden, Qatar, and India payroll.</li><li>Managing Hire to exit process for all countries.</li><li>Processing one-time payments like Retention bonus, sign-on bonus, Relocation expense, sales commission payments etc.</li><li>Updating master files with respect to assigned entities. (New hires, Termination, salary changes, cost center, department class changes).</li><li>Support HR processes related to onboarding, contract changes, terminations, and exit settlements in line with local legislation</li><li>Implemented end to end RSU/Stock option gain/ESPP program from payroll side for all regions.</li><li>Gross to net reconciliation.</li><li>Net payout reconciliation on employee wise.</li><li>Processing stock option (ESOP) taxation through payroll, ensuring accuracy by validating against the Share works report Remitting tax payments monthly within due dates to avoid penalties.</li><li>Processing third party payments (Insurance payments) once payroll is finalized.</li><li>Remitting pension contribution on quarterly basis for Italy.</li><li>Work with payroll service provider/ stake holders to ensure successful delivery of salary payments, compliance, and accounting.</li><li>Review month end /Quarter end closure and make salaries and accruals accounting properly.</li><li>Responsible for all payroll-related payments, forecast cash flow and cash requirement for the payroll.</li><li>Conduct payroll induction for new joiners for India.</li><li>Conduct monthly business review meetings with all service providers.</li><li>Part of product implementation team. (Care-lite tool) employee queries through ticket system.</li><li>Processing full and final settlement for terminated employees.</li><li>Validating investment proofs during year end.</li><li>Working on employee queries daily, responding within SLA.</li><li>Preparing capitalized R&D reports in the month end helps higher leaders to take strategic decisions.</li><li>Posting journal entries on NetSuite.</li><li>Preparing black-line reconciliation reports during the month end (Accrued vacation, accrued commission, Bonus, employee benefits, employee benefits advances).</li><li>Participate in global payroll projects, system testing, and process improvement initiatives.</li><li>Applications Knowledge: Workday, ADP Streamline, Oracle Net suite.</li><li>India Payroll-People work, Global Payroll-ADP Streamline and For Accounting Oracle Net suite.</li></ul> at Sprinklr India Private Limited