Antonio Moore
Houston,TX
Summary
Skilled in crafting compelling narratives that enhance brand visibility and foster public engagement. Background includes managing successful PR campaigns, crisis communication, and media relations across various platforms. Strengths include strategic planning, content creation, and stakeholder communication. Made significant impacts by elevating brand awareness and improving client relationships through targeted public relations strategies.
Overview
7
7
years of professional experience
Work History
Ambassador(Remote)
Activus Solutions
Houston, TX
02.2019 - 12.2024
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints promptly and efficiently.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Care Representative
ContinuumGlobal
Tyler, TX
11.2017 - 01.2019
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Surpassed sales goals through implementation of successful marketing strategies.
Education
High School Diploma -
Westbury High School
11911 Chimney Rock Rd, Houston, TX 77035 05-2015
Skills
- Influencer partnerships
- Product knowledge
- Business development
- Research and analysis
- Protocol adherence
- Team management
Timeline
Ambassador(Remote)
Activus Solutions
02.2019 - 12.2024
Customer Care Representative
ContinuumGlobal
11.2017 - 01.2019
High School Diploma -
Westbury High School