Resourceful team player with extensive experience conducting investigations and interviewing clients. Proficient in testifying in court and effectively communicating complex chain of events. Demonstrated ability to provide project support and deliver solutions-oriented problem-solving.
Overview
5
5
years of professional experience
Work History
Intern
Domestic Violence Court
Accompanied others in court and kept records of cases and uploaded each to company system
Assisted with administrative tasks such as answering phones, coordinating files, and sorting mail
Followed strict security procedures to keep data confidential
I'm good at dealing with a variety of customers
Assist the supervisor on project site visits.
Child Protective Services Investigator
Department of Children and Family Services
01.2024 - Current
Contributed to the overall success of the agency''s mission to protect vulnerable children by consistently achieving performance metrics and maintaining high caseload management standards.
Enhanced communication with families by providing clear explanations of investigation processes and outcomes.
Testified in court hearings as an expert witness, providing essential information for legal decision-making processes.
Improved child safety by conducting thorough investigations of alleged abuse and neglect cases.
Umpire
USSSA
05.2020 - Current
Umpire for travel baseball throughout the state of Louisiana
Managed the game singularly and in a crew
Used dynamic listening and open-ended questioning skills to effectively communicate with a diverse group of athletes, coaches, and game officials
Met with the officiating staff to discuss violations and play issues, coordinate responses, and put resolutions in place.
Intake Specialist
New Orleans Criminal Court
07.2023 - 01.2024
Completed intake assessment forms and filed clients' charts.
Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Baseball Coach
01.2020 - 01.2023
Managed the game singularly and in a crew
Used dynamic listening and open-ended questioning skills to effectively communicate with a diverse group of athletes, coaches, and game officials
Met with the officiating staff to discuss violations and play issues, coordinate responses, and put resolutions in place.
HVAC Technician
Kool Breeze Air Conditioning
06.2020 - 03.2022
Did troubleshooting on HVAC systems to figure out what was causing the problems
Kept inventory and stocked inventory
Assessed the status of refrigeration liquids for the purposes of safety and compliance.
Education
Bachelor of Science - Criminology
Loyola University New Orleans
New Orleans, LA
Master of Science - Criminology
Loyola University New Orleans
New Orleans, LA
Skills
Disciplined
Creative problem solving
Time management
Responsible
Teamwork and Collaboration
Client Relationships
Public Speaking
Accomplishments
Loyola Baseball 2017-2020
SNT Program at Loyola
3 time SSAC Scholar Athlete
Received numerous letters of recommendation and overall appreciation from others.
Timeline
Child Protective Services Investigator
Department of Children and Family Services
01.2024 - Current
Intake Specialist
New Orleans Criminal Court
07.2023 - 01.2024
HVAC Technician
Kool Breeze Air Conditioning
06.2020 - 03.2022
Umpire
USSSA
05.2020 - Current
Baseball Coach
01.2020 - 01.2023
Intern
Domestic Violence Court
Bachelor of Science - Criminology
Loyola University New Orleans
Master of Science - Criminology
Loyola University New Orleans
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