Antonio Narciso
Marion,SC
Summary
Dynamic leader with a proven track record at Walmart, enhancing team performance and customer satisfaction through expert coaching, mentoring, and strategic problem-solving. Skilled in performance improvement and quality control, adept at fostering teamwork and collaboration. Achieved significant advancements in operational efficiency and service excellence, embodying professionalism and a results-driven approach. Multi-tasking Team Leader well-known for executing successful, new initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with a proven commitment to employee training. Hardworking team player bringing the necessary experience and knowledge to tackle any operational demand. Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
11
11
years of professional experience
Work History
Team Lead
Walmart
07.2013 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Worked different stations to provide optimal coverage and meet production goals.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Spearheaded multiple high-impact projects simultaneously while meeting tight deadlines under pressure-packed situations.
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver a timely and cost-effective supply of services and materials.
- We have developed effective improvement plans in alignment with goals and specifications.
- We observed packing operations to verify conformance to specifications.
- Directed and supervised a team of fifteen engaged in five different developments.
Landscape Gardener
Self Employed Services
04.2014 - 09.2017
- Ensured healthy lawns using proper mowing techniques that promoted turfgrass vigor while minimizing pest issues.
- Increased client satisfaction by providing personalized gardening solutions tailored to the needs of 20 clients.
- Achieved optimal plant performance with appropriate pruning techniques customized to each species'' unique requirements.
- Continued learning about plants, gardening techniques, and best practices to provide customers with accurate and constructive information.
Education
High School Diploma -
Marion High School
Marion, SC06.2013
Skills
- Customer Focus
- Coaching and Mentoring
- Performance monitoring
- Performance Improvement
Timeline
Landscape Gardener
Self Employed Services
04.2014 - 09.2017
Team Lead
Walmart
07.2013 - Current
High School Diploma -
Marion High School