Summary
Overview
Work History
Education
Skills
Timeline
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Antonio Nelson

Columbus

Summary

Dynamic professional with experience at Volunteers Of America Of Greater Ohio, excelling in resident monitoring and crisis management. Proven ability to enhance safety and communication among staff, while providing exceptional support to residents. Strong multitasking and organizational skills ensure efficient operations and high-quality service delivery in challenging environments.

Professional with strong background in monitoring and maintaining secure, structured environments. Skilled in conflict resolution, crisis intervention, and ensuring compliance with established protocols. Focused on team collaboration, adapting to changing needs, and delivering consistent results. Known for reliability, effective communication, and proactive approach to problem-solving.

Overview

11
11
years of professional experience

Work History

Resident Monitor

Volunteers Of America Of Greater Ohio - Voago
03.2025 - Current
  • Strengthened interdepartmental relationships by collaborating closely with case managers, counselors, and other key staff members.
  • Promoted open lines of communication amongst staff members through active participation in team meetings and regular updates on resident progress.
  • Coordinated transportation arrangements for residents when necessary while adhering to budgetary constraints.
  • Helped [Type] professionals complete therapy interventions.
  • Treated all residents and staff with utmost respect.
  • Provided exceptional customer service for residents, addressing their concerns promptly and professionally.
  • Maintained confidentiality of sensitive information as per the organization's policy.
  • Enhanced resident safety by conducting regular room inspections and monitoring daily activities.
  • Kept residents safe, controlled, and in proper locations.
  • Collaborated effectively with team members to maintain a secure and supportive atmosphere within the residence.
  • Updated documentation with latest information about residents, incidents, and infractions.
  • Handled emergency situations calmly and efficiently, prioritizing resident safety above all else.
  • Enforced policies and safety standards through building and room rounds.
  • Supported personal needs of residents dealing with diverse conditions.
  • Conducted daily welfare checks and coordinated with facility staff to meet resident needs.

Crew Member

Rally's Checkers
06.2024 - 08.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Prepared products following restaurant, health, and safety standards and procedures.

Landscaper

Fredericks Landscaping
03.2014 - 12.2017
  • Maintained grounds by trimming, weeding, and general clean-up.
  • Performed planting, watering, mulching, and edging of lawns.
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
  • Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
  • Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
  • Resolved client concerns promptly by addressing issues professionally and offering viable solutions.

Education

GED -

Woodward High School
Cincinnati, OH
10-2006

Skills

  • Patience and tolerance
  • Reliability and punctuality
  • Safety awareness
  • Housekeeping
  • Documentation skills
  • De-escalation techniques
  • Assertiveness
  • Security awareness
  • Security monitoring
  • Daily living assistance
  • Safety practices
  • Security procedures
  • Behavior monitoring
  • Crisis management
  • Resident monitoring
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Multitasking Abilities

Timeline

Resident Monitor

Volunteers Of America Of Greater Ohio - Voago
03.2025 - Current

Crew Member

Rally's Checkers
06.2024 - 08.2024

Landscaper

Fredericks Landscaping
03.2014 - 12.2017

GED -

Woodward High School

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Antonio Nelson