Antonio Nelson
Security Officer
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
12.2024 - Current
- Reported suspicious activities and persons to law enforcement.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Uber Driver
Uber Drivers
09.2021 - Current
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Followed company guidelines and policies when interacting with passengers.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Adhered to all safety regulations and traffic laws while driving.
Prepared Foods Team Member
Whole Foods Market Inc
01.2024 - 12.2024
- Offered product samples to customers, generating additional sales through taste-testing.
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Maintained proper signage and pricing information for displays, cases and counters.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Checked refrigerated and frozen cases and replenished low stock every day.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates closely.
- Communicated effectively with team members regarding daily objectives, coordinating efforts for a cohesive work environment.
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
Delivery Driver
Halladay Healing Group
08.2022 - 02.2024
- My Job is to pull, pack, and deliver orders to Customers in a timely matter.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Operations Associate
Superpedestrian (LINK Scooters)
03.2023 - 10.2023
- Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Managed inventory levels for optimal product availability and reduced waste.
- Followed shipping and receiving procedures for goods and materials.
Delivery Driver
One Week Bath
01.2022 - 08.2022
- As a Delivery Driver I am required to load and unload a pickup truck of Equipment that is used in remodeling work.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Associate
Home Depot
08.2019 - 09.2021
- I restock shelves, put returns back where they belong, help customers find the products they are looking for and sometimes helping them fix their problem.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
Lyft Driver
Lyft
09.2019 - 08.2020
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Returns Processor
Kimco Services
02.2019 - 05.2019
- Process the items that are returned from the customers. Distinguish between pieces that are trash and pieces that can be refurbished or restocked.
- Maintained company processing standards across product lines.
- Documented returned product details in an inventory tracking system.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
UPS Driver Helper
UPS
12.2018 - 01.2019
- Deliver packages to customers front door safely.
- Displayed very good communication and customer service skills.
- Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Arranged packages on truck to achieve best use of storage space and to minimize damage.
- Demonstrated professional conduct at all times when interacting with customers during pickups or dropoffs.
- Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
- Exhibited good attendance, work habits, and willingness to learn job functions.
Exit Booth Agent
Fox Rent A Car
07.2018 - 11.2018
- Make sure that all customers have the correct car with no issues or complications.
- Maintained appearance of exit booth and surrounding areas to present neat and orderly image.
- Accurately recorded pertinent information from customers'' driver''s licenses, credit cards, and rental agreements to maintain data integrity.
- Contributed to a safe and secure environment by promptly reporting any suspicious activities or potential security concerns within the exit booth area.
Usher
El Camino College
10.2016 - 07.2018
- Handled crowd control to maintain order and prevent overcrowding.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Monitored events to identify potential problems and minimize disruptions.
- Assisted in event preparations, ensuring efficient operations during performances or special events.
- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
- Sold admission, processed payments, and issued tickets.
TUTOR
FREMONT COLLEGE
01.2015 - 01.2016
- Lead campus tutoring sessions for students throughout the term
- Review massage techniques with students in preparation for practical and exams
- Ensure students have a complete understanding of the assignments and curriculum
- Create study guides for tutored courses
- Provided assistance to students with online video outlines and courses
WAREHOUSE WORKER
TRI STAFFING
07.2013 - 08.2014
- Successfully managed incoming products by taking physical count and updating inventory data
- Ensured accurate count of inventory by verifying recorded data to items in stock
- Resolved and reconciled inventory discrepancies and errors
- Arranged warehouse stock rooms in an organized and meticulous system
- Compiled and collected all inventory records
JANITOR
QUEST JANITORIAL
06.2012 - 10.2012
- Efficiently completed all daily assignments in a timely manner
- Consistently sanitized facilities by following health and sanitation guidelines
- Disposed refuse and replaced containers with liners and streamlined recyclables and compost in the appropriate bins
- Diligently swept and mopped floors on a regular basis
- References Available upon request.
Education
ASSOCIATES OF SCIENCE - SPORTS AND REHABILITATION THERAPY
FREMONT COLLEGE
Los Angeles, CA05.2015
Skills
Crime prevention
Emergency management
General security
Safe driving
Passenger transportation
Cleanliness
Customer service
Teamwork and collaboration
Positive attitude
Food preparation
Food handling safety
Team leadership
Certification
Driver's License
Additional Information
- Summary of Skills
- Comprehensive knowledge in writing SOAP notes, Swedish massage and Specialized Sports Massage techniques
- Understanding of skeletal, muscular and nervous system as well as thorough understanding of the theories of sports therapy
- Customer/client experience
- Proficient in Microsoft suite
- Positive outlook, self -motivated, and goal driven
- Massage Experience
- WOMEN'S HEALTH FORUM APRIL 2015
- Provided an effective massage to forum participants based on their needs and desires
- Delivered a professional and quality experience for forum participants
- MT. SAC CROSS COUNTRY INVITATIONAL SEPTEMBER 2014, APRIL 2015
- Represented Fremont college Wellness Program by offering table massages to participants and spectators
- Provided pre and post event massages to runners
- Relieved runners from tension and pain during event
Timeline
Security Officer
Allied Universal Security Services
12.2024 - Current
Prepared Foods Team Member
Whole Foods Market Inc
01.2024 - 12.2024
Operations Associate
Superpedestrian (LINK Scooters)
03.2023 - 10.2023
Delivery Driver
Halladay Healing Group
08.2022 - 02.2024
Delivery Driver
One Week Bath
01.2022 - 08.2022
Uber Driver
Uber Drivers
09.2021 - Current
Lyft Driver
Lyft
09.2019 - 08.2020
Associate
Home Depot
08.2019 - 09.2021
Returns Processor
Kimco Services
02.2019 - 05.2019
UPS Driver Helper
UPS
12.2018 - 01.2019
Exit Booth Agent
Fox Rent A Car
07.2018 - 11.2018
Usher
El Camino College
10.2016 - 07.2018
TUTOR
FREMONT COLLEGE
01.2015 - 01.2016
WAREHOUSE WORKER
TRI STAFFING
07.2013 - 08.2014
JANITOR
QUEST JANITORIAL
06.2012 - 10.2012
ASSOCIATES OF SCIENCE - SPORTS AND REHABILITATION THERAPY
FREMONT COLLEGE