Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Timeline
Generic

Antonio Olmo

Hollywood,FL

Summary

Detail-oriented and multilingual professional with 20+ years of experience in hospitality and +10 in operations management, now transitioning into more administrative roles. Skilled in coordinating teams, managing workflows, handling HR functions, payroll, organizing events, and maintaining vendor relationships. Adept at improving systems, streamlining communication, and handling sensitive documentation and logistics. Currently pursuing a degree in Psychology and seeking a morning part-time administrative position. Reliable, highly organized, and a natural problem solver with a strong ability to perform under pressure.

Overview

7
7
years of professional experience

Work History

General Manager

Teleferic Barcelona
Walnut Creek, CA
06.2017 - 05.2020
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
  • Tracked monthly sales to generate reports for business development planning.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Supervised employees through planning, assignments, and direction.
  • Guided management and supervisory staff to promote smooth operations.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Performed administrative tasks including payroll processing, budgeting activities and HR procedures.

General Manager

Grup Andilana
Barcelona, Spain
09.2013 - 03.2017
  • Ensured compliance with all local health codes, sanitation regulations, and company policies.
  • Established effective communication between kitchen staff and wait staff to provide seamless service experience for guests.
  • Monitored daily financial transactions and prepared weekly reports for management review.
  • Conducted market research activities in order to stay abreast of industry trends.
  • Assessed training needs of personnel regularly and conducted necessary training programs.
  • Developed relationships with key customers to maximize revenue potential.
  • Scheduled staffing levels according to expected business volume on a daily basis.
  • Managed inventory levels ensuring that adequate supplies are available at all times while minimizing waste.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Trained new hires on company policies and procedures.

Education

Bachelor of Science - Psychology (currently enrolled)

Universitat Carlemany
Andorra

Skills

  • Team building
  • Time management
  • Employee training
  • Customer service
  • Conflict resolution
  • Scheduling and rostering
  • Cost control
  • Sales growth
  • Purchasing
  • Hiring and basic HR procedures
  • Staff motivation
  • Health inspections
  • Bilingual
  • Inventory control
  • Communication skills
  • Efficient multi-tasker
  • Payroll
  • Microsoft Office

Accomplishments

  • High School graduation with Honors.

Languages

English
Full Professional
Spanish
Native/ Bilingual
Catalan
Native/ Bilingual

Affiliations

  • Broad international travel experience.
  • Committed to wellness through consistent running and biking.
  • Avid reader with a strong interest in Psychology and academic books.

Timeline

General Manager

Teleferic Barcelona
06.2017 - 05.2020

General Manager

Grup Andilana
09.2013 - 03.2017

Bachelor of Science - Psychology (currently enrolled)

Universitat Carlemany

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