Antonio O'Neal
Baltimore,MD
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
18
18
years of professional experience
Work History
Transport Driver
Hart 2 Heart Medical Services
Baltimore, MD
04.2022 - Current
- Delivered timely and safe transportation of patients to healthcare facilities.
- Maintained vehicle cleanliness and conducted pre-trip inspections to ensure safety standards.
- Adhered to all traffic laws and company policies while driving in various conditions.
- Assisted in training new drivers on route navigation and safety protocols.
Fleet Manager
Zipcar
Baltimore, MD
09.2018 - 04.2020
- Led cross-functional teams to enhance customer service processes and improve user experience.
- Optimized fleet scheduling to enhance vehicle utilization and reduce operational costs.
- Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
Account Manager
Progressive Leasing
Baltimore, MD
09.2013 - 10.2018
- Perform collection services on a small recovery team assigned to pick up local (DMV area) payments or merchandise from customers. Exhibit strong communication skills. Perform administrative duties in timely and accurate manner. Demonstrate honesty and integrity at all times, in addition to upholding company philosophy, mission, policies, and objectives in the presence of customers, and staff.
- Ensured timely and safe delivery of merchandise to customers across designated routes.
Distribution Tech
Northwest Hospital
Baltimore, MD
02.2008 - 06.2013
- Store and deliver patient care supplies and equipment to all patient care areas of the hospital through special delivery or replenishment of supply carts. Deliver specimens to the laboratory. Maintain up to date knowledge of medical terms and sterilization protocols while handling equipment. Perform other duties as assigned, including but not limited to transporting expired patients to the morgue. Keep records of all supplies in and out of the department.
- Collaborated with team members to streamline delivery processes and enhance efficiency.
Education
- - Graphic And Digital Design
I.T.T. Technical Institute
Baltimore, MD09-2009
High School Diploma - undefined
Randallstown High School
Baltimore, MD05-2002
Skills
- Positive work ethic
- Excellent interpersonal communication
- Problem Solving (troubleshooting)
- First aid training
- Reliable team player
- Certified in CPR/AED
- Goal driven
- Compassionate
- Proactive team player
- Customer service oriented
- Service Award
- Transportation
- Maintaining safety
Timeline
Transport Driver
Hart 2 Heart Medical Services
04.2022 - Current
Fleet Manager
Zipcar
09.2018 - 04.2020
Account Manager
Progressive Leasing
09.2013 - 10.2018
Distribution Tech
Northwest Hospital
02.2008 - 06.2013
High School Diploma - undefined
Randallstown High School
- - Graphic And Digital Design
I.T.T. Technical Institute