Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Antonio Ortega

Richmond,CA

Summary

At Donatello Hotel, I excelled in enhancing guest experiences and maintaining high cleanliness standards, demonstrating strong interpersonal skills and proficiency in safety procedures. My proactive approach in gathering guest feedback significantly contributed to ongoing service improvements, showcasing my commitment to excellence in guest relations and team collaboration.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Bellman/Housekeeping

Donatello Hotel
12.2000 - 10.2024
  • Escorted guests to assigned rooms and transported luggage.
  • Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
  • Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
  • Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.

Education

Bachelor Of Liberal Arts - Web Design

California State University, East Bay
Hayward, CA
06.1997

Skills

  • Safety policies and procedures
  • Guest services
  • Team building
  • Room deliveries
  • Guest relations
  • Professional appearance
  • Valet assistance
  • Strong interpersonal skills
  • Basic housekeeping duties
  • Luggage transport

Certification

Certified Sterile processing technician and BLS

Languages

English and Spanish
Full Professional

Timeline

Bellman/Housekeeping

Donatello Hotel
12.2000 - 10.2024

Bachelor Of Liberal Arts - Web Design

California State University, East Bay

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Antonio Ortega