Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Antonio Ortiz III

Gilbert

Summary

Experienced and results-oriented service leader with a strong track record in commercial A/V integration, troubleshooting, and team management. Expertise in driving substantial revenue growth, optimizing operations, and providing high-quality customer service in both residential and commercial settings. Known for consistently exceeding sales targets, particularly in successfully closing over $250K in new integration sales and service—leading to a 500% revenue increase in the service department within a single year. Recognized for technical proficiency, leadership skills, and an ability to effectively manage teams and client relationships to achieve business goals.

Service department professional with proven ability to lead teams and drive performance improvements. Known for fostering collaboration, adapting to shifting priorities, and delivering consistent results. Skilled in resource management, conflict resolution, and quality assurance. Recognized for strong communication and leadership skills that enhance team efficiency and customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Department Supervisor

Technology Providers Inc.
08.2024 - Current
  • Supervise service operations for a multi-location commercial A/V integration company, ensuring seamless delivery of services across a wide range of projects.
  • Closed over $250K in new integration sales and service contracts within the first 8 months, resulting in a 500% revenue increase for the department compared to the previous year’s $50K total.
  • Manage all service-related projects sold, including scheduling technicians, ordering equipment, reviewing and redlining drawings, and overseeing execution through project completion.
  • Fully configure A/V systems, including setting IP addresses and hostnames, tuning DSPs for optimal audio quality, and documenting system configurations for future support.
  • Oversee an in-house service portal to efficiently manage customer requests, coordinate on-site and remote service, and track performance metrics.
  • Develop and submit proposals for service work, preventative maintenance contracts, and integration projects—driving new business growth and fostering long-term client relationships.
  • Serve as the sole Service Technician in the Phoenix area, handling all on-site service calls, system troubleshooting, and technical support while also managing the overall service department.

Service Technician

Technology Providers, Inc.
11.2023 - 08.2024
  • Diagnosed and repaired components of commercial A/V systems, collaborating with manufacturer support teams for complex troubleshooting.
  • Managed service requests, scheduled appointments, and provided status updates to clients via the service portal, ensuring high levels of customer satisfaction.
  • Tracked labor time for accurate billing, ensuring timely ticket closure and invoicing for all services rendered.

Lead Custom Integration / Service Technician

Foresight Connect LLC
03.2023 - 11.2023
  • Provided installation, troubleshooting, and servicing of home automation systems, including A/V, security, and home network components.
  • Delivered high-quality customer training on custom residential and commercial multimedia systems, from pre-wire to commissioning.
  • Provided daily progress reports and detailed task planning, ensuring on-time project completion and client satisfaction.

Lead Technician

Theater X
05.2022 - 03.2023
  • Led a team of field technicians in luxury residential audio-visual integration projects, ensuring projects were completed on time and to specification.
  • Collaborated with programmers to test and finalize A/V systems, providing post-installation servicing and troubleshooting as needed.

Lead Technician

Technology Providers Inc.
12.2018 - 05.2022
  • Led large-scale commercial A/V projects, including installations at Arizona State University's Hayden Library, University of New Mexico’s “The Pit”, and the City of Tempe’s Council Chambers.
  • Demonstrated expertise in Extron, Crestron, AMX, and other leading A/V technologies to ensure the successful integration of systems.

Warehouse Manager

Technology Providers, Inc.
01.2018 - 01.2019
  • Managed day-to-day warehouse operations, overseeing inventory accuracy, equipment ordering, and the shipping/receiving process for a multi-location A/V company.
  • Coordinated with vendors to handle returns and replacements efficiently, ensuring minimal disruption to project timelines.

Sports Official/Umpire

Allgood Officials
02.2017 - 01.2019
  • Officiated athletic events across the Phoenix Metropolitan area, ensuring fair play and maintaining high standards of integrity and professionalism.

Education

Associate in Arts - AA

Chandler-Gilbert Community College
Chandler, AZ
12.2016

Skills

  • Service Operations Management
  • A/V Integration & Troubleshooting
  • Sales & Revenue Growth
  • Technical Support & Troubleshooting
  • Project Management & Task Planning
  • Team Leadership & Staff Development
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Warehouse Management
  • Policy enforcement
  • Staff training and development
  • Client relationship building

Certification

  • CTS (AVIXA Certified Technology Specialist) — May 2024 – Present
  • Audinate Dante Levels 1 & 2 – March 2025-Present
  • OSHA 10 Certification — January 2019 - Present
  • Extron AV Associate — December 2020 - Present
  • Crestron Core Principles — July 2022 - Present
  • AMX Programmer 1 — April 2020 - Present
  • Harman Certified Control Associate — May 2020 - Present
  • Savant Fundamentals with Blueprint — October 2022 - Present
  • Shure Wireless Basics — June 2020 - Present
  • Shure Wired Microphones 101 — June 2020 - Present
  • Extron Fiber Optic Principles — April 2019 - Present

Timeline

Service Department Supervisor

Technology Providers Inc.
08.2024 - Current

Service Technician

Technology Providers, Inc.
11.2023 - 08.2024

Lead Custom Integration / Service Technician

Foresight Connect LLC
03.2023 - 11.2023

Lead Technician

Theater X
05.2022 - 03.2023

Lead Technician

Technology Providers Inc.
12.2018 - 05.2022

Warehouse Manager

Technology Providers, Inc.
01.2018 - 01.2019

Sports Official/Umpire

Allgood Officials
02.2017 - 01.2019

Associate in Arts - AA

Chandler-Gilbert Community College

Similar Profiles

CREATE PROFILE
Antonio Ortiz III