Antonio Pasillas

- Provide phone and online support for Costco members, handling inquiries on orders, billing, and membership services.
- Train on Costco’s call center systems to manage cases, process returns, and maintain customer satisfaction.
- Collaborate with supervisors and team members to meet department performance metrics, including response times and issue resolution.
- Gain experience in professional communication, problem-solving, and multitasking in a high-volume environment.

- Resolved customer complaints by identifying problems, providing solutions, and escalating complex cases, resulting in improved satisfaction scores.
- Utilized multiple software platforms to document cases, process returns, and track resolutions in real time.
- Maintained a high level of accuracy, empathy, and patience while assisting diverse customers under strict performance metrics.
- Collaborated with supervisors and peers to meet department KPIs for response time, call resolution, and quality assurance.