Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Antonio Perdue

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience

Work History

Patient Access

Parallon
01.2020 - Current
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
  • Collected and validated patient demographics and insurance information.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Streamlined front-desk operations for improved patient flow and reduced wait times.
  • Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
  • Educated patients on available resources, programs, and financial assistance options to optimize their healthcare experience.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Greeted and assisted patients with check-in procedures.

Car Rental Agent

The Hertz Corporation
03.2018 - 10.2020
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
  • Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.
  • Continuously met or exceeded sales targets through effective communication and relationship building with clients.
  • Educated customers on rental policies, procedures, and fees while maintaining excellent customer relations.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Managed multiple tasks in high-volume environment.
  • Addressed guest complaints and resolved issues to promote satisfaction.

Manager

Costa Enterprises McDonald's
12.2016 - 01.2018
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Fostered positive work environment, leading to decrease in staff turnover.

Combat Photographer

US ARMY
03.2012 - 10.2016
  • Conducted reconnaissance missions alongside military units to gather critical information on hostile territories through photography.
  • Utilized advanced photography techniques to produce clear, detailed images for propaganda purposes or historical archiving.
  • Provided essential support during training exercises by capturing photos for post-exercise debriefings and improvements.
  • Handled multiple assignments simultaneously while remaining adaptable to changing priorities in fast-paced environments.
  • Enhanced team efficiency by streamlining communication and coordination between military personnel and photographers.
  • Captured crucial moments in combat, providing valuable visual documentation for strategic analysis and planning.
  • Participated in humanitarian relief efforts, documenting the impact of military assistance on affected communities.
  • Managed team of photographers for special projects.
  • Adhered to strict security protocols when handling sensitive materials, maintaining confidentiality at all times.

Education

High school diploma -

Choctawhatchee Senior High School
Fort Walton Beach, FL

Bachelor of Science - Military Science

Fort George G. Meade Education Center
Fort Meade, MD

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Excellent communication
  • Critical thinking
  • Multitasking Abilities
  • Organization and time management
  • Decision-making
  • Time management
  • Team leadership

Affiliations

  • GUARDIAN AD LITEM VOLUNTEER

Timeline

Patient Access

Parallon
01.2020 - Current

Car Rental Agent

The Hertz Corporation
03.2018 - 10.2020

Manager

Costa Enterprises McDonald's
12.2016 - 01.2018

Combat Photographer

US ARMY
03.2012 - 10.2016

Bachelor of Science - Military Science

Fort George G. Meade Education Center

High school diploma -

Choctawhatchee Senior High School

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