Antonio Pereira

The Business Development Specialist is responsible for Career Services functions and duties as they relate to providing UMA graduates employment opportunities and ensuring graduate success by connecting them with allied healthcare employers. The Business Development Specialist focuses on managing the employer-facing process of Career Services, including account and territory development, job order management, and employer confirmation, as well as partnering with the graduate-facing roles to fulfill job opportunities.

*Key Responsibilities:*

*Business Development and Employer Management:*
* Manages an assigned territory and is responsible for developing employer relationships within the allied healthcare field for graduate placement opportunities.
* Contact prospective employer partners through cold calling and leveraging the internal UMA leads management system.
* Develops and implements plans to achieve student and graduate employment goals.
* Matches graduates to employer positions and maintains ongoing relationships with companies to ensure excellent customer satisfaction.
* Maintains timely, compliant, and accurate documentation and metric requirements on all activity related to UMA graduates, employers, job orders and interview results up to and including placement of graduates.
* Consistently meets or exceeds department metrics and quotas including talk time, interviews, hires and monthly goal of placed graduates.
* Performs other duties as assigned

*Compliance:*
* Demonstrates knowledge of, and carefully follows all applicable federal and state compliance requirements and regulations including those prescribed by the Department of Education, accrediting agencies, CIE, and internal UMA policies and procedures.
* Effectively communicates compliance requirements to students and other staff as appropriate and quickly escalates any compliance concerns to the Compliance department.

As a credit repair consultant, I was responsible for setting up and conducting consultations to assist clients in improving their credit for better business funding options. My role involved managing cold calls and inbound referrals from Grow Financial, engaging with 100-150 clients daily using RingCentral. I reviewed and analyzed credit reports to identify disputable items and negative factors, presenting these findings during consultations. Additionally, I used Microsoft Teams and Outlook for communication and coordination with other departments.

• Consultation Setup: Scheduled and conducted consultations for clients seeking credit repair to enhance funding options for their businesses.
• Client Interaction: Managed cold calls and inbound calls from referrals by Grow Financial, engaging with 100-150 clients daily using RingCentral.
• Credit Analysis: Reviewed and analyzed clients' credit reports to identify disputable items and negative factors affecting their credit.
• Consultation Delivery: Presented findings and discussed credit repair services during consultations, aiming to improve clients' credit scores.
• Communication Platforms: Utilized Microsoft Teams and Outlook for work updates, call transfers, and interdepartmental communication.

As a Certified Concrete & Foundation Inspector through Ground Works, I was entrusted with maintaining exceptional customer service standards and conducting thorough follow-ups to ensure client satisfaction. At Alpha Foundations, I utilized company-generated leads and a comprehensive array of diagnostic tools to identify and address issues or settlements in foundations and concrete structures. My responsibilities included:

• Detailed Property Evaluations: Conducted in-depth evaluations of residential properties using advanced diagnostic tools to accurately diagnose structural issues.
• Customer Interaction: Managed the entire client interaction process, including 48-hour pre-appointment calls, on-the-way notifications, and professional introductions upon arrival.
• Closing Process Management: Oversaw the closing process with precision, ensuring all steps were executed flawlessly using elite tactics and best practices.
• Problem Diagnosis and Solution Implementation: Identified root causes of foundation and concrete issues and implemented effective solutions to resolve them.
• Tool and Training Utilization: Leveraged extensive training and state-of-the-art tools provided by Alpha Foundations to perform inspections and repairs to the highest standards.
• Customer Service Excellence: Maintained high levels of customer service by providing clear communication, timely follow-ups, and ensuring client concerns were addressed promptly and effectively.
• Collaboration and Coordination: Worked closely with team members and other departments to ensure seamless project execution and client satisfaction.

My experience includes extensive hands-on training in foundation and concrete inspection, as well as a proven track record of diagnosing structural issues and executing effective solutions. I consistently delivered high-quality service, ensuring customer satisfaction and maintaining the integrity of the inspection process. My role required a keen eye for detail, strong problem-solving skills, and the ability to communicate complex information clearly to clients.

I embarked on my career journey as a Field Technician at LRE Foundation Repair at the age of 18, where I honed my skills in servicing homes requiring foundation restoration. My dedication to mastering various tools and delivering exceptional customer service quickly propelled me to the position of Lead Installer/Foreman. In this role, I was responsible for conducting morning inventory checks, ensuring the availability of proper equipment and materials, and making on-the-way calls to inform customers about project details and arrival times. My primary duties included repairing foundation issues such as cracks in block walls, deviated floors with crawlspaces, and damaged driveways. Throughout this period, I reported directly to the Director of Operations for assigned projects, ensuring that all tasks were aligned with company standards and objectives.

After a year of excelling as one of the youngest Foremen at LRE, I transitioned into the sales force, where I encountered more mental challenges and fewer physical tasks. This role allowed me to delve into the arts and fundamentals of various sales techniques and become involved in human resources. As a Sales Inspector, I managed company-generated leads and maintained a schedule that typically included 2-3 clients per day. My responsibilities involved visiting clients’ homes, introducing myself as a company representative, and discussing the foundation issues they were experiencing. I provided detailed explanations of the problems and proposed effective solutions to address their concerns.

In addition to my technical and sales expertise, I developed strong communication and interpersonal skills, which were crucial in building trust and rapport with clients. My ability to clearly articulate complex information and provide exceptional customer service contributed to high levels of client satisfaction and successful project outcomes. My experience at LRE Foundation Repair has equipped me with a comprehensive understanding of foundation repair processes, sales strategies, and customer relationship management, making me a well-rounded professional in the field.