Antonio Perez Jr

Comcast Cable Company

02.2002 - 02.2023

Installed data, cable and telephone lines between outside underground or pole lines in residential buildings
Complete new connects, reconnects, and service changes for residential customers.
Tested cables using tools such as Signal Level Meter, Volt Ohm Meter
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Maintained compliance with company policies, objectives, and communication goals.
Conducted routine inspections to check quality and compliance with established specifications.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Demonstrated respect, friendliness and willingness to help wherever needed.
Self-motivated, with strong sense of personal responsibility.
Strengthened communication skills through regular interactions with others.
Worked flexible hours across night, weekend, and holiday shifts.
Developed and maintained courteous and effective working relationships.
Evaluated customer needs and feedback to drive product and service improvements.
Helped meet changing demands by recommending improvements to business systems or procedures.