Nevaeh Evans
507 Jefferson Drive,AL
Summary
I am Skilled in strategic planning, conflict resolution, and fostering productive work environment. Strong focus on achieving results and adapting to changing needs. Known for reliability, effective communication, and motivational leadership. As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Group Leader
Twin Cedars Youth Svc
10.2022 - Current
- Led team meetings to enhance communication and collaboration among staff.
- Developed and implemented strategic programs to support youth development initiatives.
- Mentored junior staff, fostering skill development and professional growth.
- Coordinated resources effectively to optimize service delivery for youth clients.
- Evaluated program outcomes, driving improvements based on feedback and data analysis.
- Managed crisis intervention strategies, ensuring safety and well-being of participants.
- Established partnerships with local organizations to expand community outreach efforts.
- Trained staff on best practices in youth engagement and behavior management techniques.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
Shift Leader
AUNTIE ANNIE’S
08.2021 - 10.2022
- As shift leader, assisted in open/closing during store hours, prepared food, sanitizing/cleaning dishes, taking orders and operating cash registers.
- Resolved customer issues promptly, enhancing overall satisfaction and loyalty.
- Implemented process improvements that increased efficiency in service delivery.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Group Member
STARS AND STRIKES
08.2020 - 04.2021
- Using a computerized register to place customers on a bowling lane, taking payments for the hours or time the customers would like to bowl, and giving out bowling shoes. Also maintaining the dining and snack bar areas keeping the spaces sanitized, neat, and cleaned.
- Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
- Trained and mentored new staff on menu offerings and service protocols, enhancing team performance.
- Streamlined food delivery processes, reducing wait times during peak hours and improving guest satisfaction.
- Managed daily operations of arcade games and equipment, ensuring optimal functionality.
- Assisted customers with game selection and troubleshooting to enhance user experience.
- Monitored game performance and conducted routine maintenance for reliability.
Cashier
PIGGLY WIGGLY
12.2020 - 02.2021
- Using a computerized register stanning each item and taking payment from the customers. Also help the customers bag the groceries.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing service experience.
- Maintained cleanliness and organization of checkout area for optimal workflow.
- Resolved customer complaints promptly, fostering positive relationships.
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Collaborated with team members to improve store operations and efficiency.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Burger King
06.2019 - 01.2020
- Operating cash registers and receiving payments from customers in cash or credit card. Maintaining dining areas and kitchen areas. Also preparing the food for the orders
- Trained new staff on register operations and customer service protocols.
- Implemented promotional displays to drive sales during peak seasons.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Managed cash drawer, ensuring accuracy in daily reconciliations.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Diploma -
SHAW HIGH SCHOOL
05.2019
Skills
- Inclusivity and diversity
- Cultural awareness
- First aid and safety
- Creativity and innovation
- Creative thinking
- Interpersonal skills
- Positive reinforcement
- Peer mentoring
- Analytical skills
- Customer service
- Active listening
- Critical thinking
- Relationship building
- Problem resolution
- Call center experience
- Customer relationship management (CRM)
- Data entry
- Data collection
- Research
- Reading comprehension
- Assertiveness
- Customer support
- Customer satisfaction
- Call center customer service
- Call management
- Quality assurance
- Complaint resolution
- Customer inquiries
- Positive attitude
- Problem-solving
- Attention to detail
- Multitasking and organization
Timeline
Group Leader
Twin Cedars Youth Svc
10.2022 - Current
Shift Leader
AUNTIE ANNIE’S
08.2021 - 10.2022
Cashier
PIGGLY WIGGLY
12.2020 - 02.2021
Group Member
STARS AND STRIKES
08.2020 - 04.2021
Cashier
Burger King
06.2019 - 01.2020
Diploma -
SHAW HIGH SCHOOL