Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Antonio Pico

Coral Springs,FL

Summary

Dynamic Customer Service Associate with proven expertise at Walgreens in enhancing customer satisfaction and resolving issues effectively. Skilled in cash handling and team collaboration, I consistently achieved operational goals while maintaining a welcoming environment. Recognized for my strong communication skills and ability to handle complaints, ensuring positive customer experiences.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Walgreens
01.2023 - 01.2025
  • Assisted customers with product inquiries and resolved issues to enhance satisfaction.
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
  • Maintained cleanliness and organization of store displays to promote a welcoming shopping environment.
  • Collaborated with team members to achieve daily operational goals and improve service delivery.
  • Educated customers on promotions, loyalty programs, and product features to drive sales.
  • Handled customer complaints professionally, demonstrating problem-solving skills and patience.
  • Supported inventory management by restocking shelves and conducting stock counts regularly.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled cash transactions accurately, ensuring balanced registers and maintaining financial integrity.

Volunteer

SOS Children Village
11.2022 - 09.2023
  • Assisted in organizing community events, enhancing participant engagement and outreach.
  • Collaborated with team members to develop promotional materials, increasing awareness of initiatives.
  • Maintained accurate records of volunteer hours and contributions for organizational reporting purposes.
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.

Education

No Degree - Business

Florida Atlantic University
Boca Raton, FL
06-2027

High School Diploma -

Coral Springs Charter School
Coral Springs, FL
06-2023

Skills

  • Customer service
  • Customer support
  • Problem resolution
  • Team collaboration
  • Customer relations
  • Cash handling
  • Complaint handling
  • Stock replenishment
  • Good communication skills
  • Telephone etiquette
  • Computer skills

Certification

  • Certified Word - 2020
  • Certified Excel - 2020
  • Certified Powerpoint - 2020
  • Certified Generative AI for Digital Marketers, LinkIn - June 2025

Languages

English
Native or Bilingual

Timeline

Customer Service Associate

Walgreens
01.2023 - 01.2025

Volunteer

SOS Children Village
11.2022 - 09.2023

No Degree - Business

Florida Atlantic University

High School Diploma -

Coral Springs Charter School

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