Antonio Pizzella
Chelmsford,MA
Summary
Dynamic food service professional with extensive experience at Mass General Hospital, excelling in food safety compliance and customer relations. Proven ability to enhance customer satisfaction through efficient service and problem-solving skills. Recognized for maintaining high sanitation standards and fostering a welcoming atmosphere while contributing to a positive dining experience.
Background in maintaining cleanliness and efficiency in service areas. Known for reliability and ability to adapt to fast-paced environment. Expertise in food preparation and safety protocols, coupled with collaborative approach to achieving team goals and ensuring customer satisfaction.
Overview
18
18
years of professional experience
Work History
Cafeteria Worker
Mass General Brigham
06.2018 - Current
- Cleaned and sanitized surfaces, tools, and equipment.
- Restocked condiments, beverages, and utensils per expected use levels.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Prepared ingredients and recipe components ahead of time.
- Provided positive customer service skills while communicating with patients and customers
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
- Received and stored incoming supplies according to procedures.
- Maximized food safety by consistently following proper food handling procedures and storage guidelines.
- Served food according to temperature, safety, and presentation guidelines.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.
- Improved customer satisfaction by providing efficient and friendly service in the cafeteria.
- Created welcoming atmosphere, greeting guests with smile and making them feel at home.
- Provided exemplary service to students, staff, and visitors.
Food Service Worker/Barista
Mass General Hospital
06.2017 - 06.2018
- Managed time effectively, prioritizing tasks based on urgency, complexity, or customer expectations.
- Utilized problem-solving skills to address complex customer needs effectively.
- Maintained an organized workspace, ensuring easy access to necessary tools and supplies for efficient task completion.
- Collaborated with team members to ensure optimal service quality for all customers.
- Facilitated smooth communication between clients, coworkers, and management through clear verbal and written interactions.
- Boosted overall productivity by taking initiative in completing tasks efficiently without compromising quality.
- Improved customer satisfaction by providing timely and accurate services in a professional manner.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Upheld company standards of excellence through consistent delivery of high-quality services.
- Increased repeat business through excellent service and attention to detail.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Janitorial Cleaner
Mass General Hospital
06.2016 - 06.2017
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Improved facility cleanliness by performing daily janitorial tasks, including sweeping, mopping, and vacuuming.
- Performed deep cleaning tasks on a quarterly basis to maintain optimal facility cleanliness.
- Maintained a safe workspace by promptly addressing spills and hazards, preventing accidents.
- Organized and used industrial cleaning products following strict safety procedures.
- Projected friendly and positive image in interaction with employees and guests and built trusting and supportive relationships with other team members.
- Maintained cleaning equipment, performed minor repairs and communicated with management regarding specific needs for new equipment.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced overall appearance of the building with thorough dusting and polishing of surfaces.
- Checked in and stocked inventory throughout facility.
- Cleaned walls and ceilings with special reach tools following regular schedule.
Ice Cream Server
Friendly's
06.2016 - 06.2017
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Provided support to fellow team members when needed, creating a cohesive work environment.
Call Center Representative/Nutrition Service Worker
Mass General Hospital
06.2015 - 06.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring patient and staff satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Evaluated and updated patient dietary plans as needed to reflect changes in medical conditions or preferences, ensuring optimal nutritional support at all times.
- Improved patient satisfaction by developing and implementing customized meal plans tailored to individual dietary needs.
- Collaborated with healthcare professionals to ensure proper nutritional support for patients, resulting in improved recovery times.
- Provided exceptional customer service by promptly addressing concerns and complaints from patients regarding meal services or specific dietary needs.
- Oversaw food preparation and monitored safety protocols.
- Assisted in Delivering Meal Trays and Orders to designated floors and rooms
Overnight Stocker and Receiver
Christmas Tree Shops
06.2014 - 06.2015
- Improved store efficiency by accurately stocking shelves and maintaining product organization overnight.
- Assisted with special projects or displays as needed, ensuring timely completion and alignment with store goals.
- Contributed to a positive team atmosphere, consistently lending assistance when needed for timely task completion.
- Conducted regular checks on expiration dates of perishable items, removing expired products from shelves in compliance with health regulations.
- Promoted a safe work environment by adhering to company protocols and promptly reporting any hazards or concerns.
- Enhanced customer experience by keeping shelves fully stocked and ensuring products were easily accessible.
- Utilized store equipment, such as pallet jacks and forklifts, in a safe and efficient manner to transport merchandise from the backroom to sales floor.
- Increased overall store cleanliness by sweeping, mopping, and dusting during overnight shifts.
Receptionist
Rhino Shield Of New England
06.2012 - 06.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
Host/Restaurant Worker
99 Restaurant & Pub
06.2011 - 06.2013
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Security Officer
IPC Security
06.2010 - 06.2011
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored entire interior of premises of Mall on foot while stopping and various checkpoints before reporting in to operations team.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded quickly to emergency situations to assess and deflect issues.
Sales Associate
GameStop
11.2009 - 01.2010
- Seasonal/Holiday Worker
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Customer Service Representative
Dairy Queen
06.2007 - 06.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Pembroke High
Pembroke, MA06-2008
Bachelor (ongoing) - Communication And Art
Bridgewater State University
Bridgewater, MASkills
- Efficient dishwashing
- Food preparation and presentation
- Sanitation practices
- Meal preparation expertise
- Problem-solving
- Cash management
- Skilled in maintaining cleanliness and sanitation
- Food safety compliance
- Verbal and written communication
- Polite communication
- Critical thinking
- Customer relations
Accomplishments
- Prepares and serves around 100 meals on average each day for both Hospital staff and Patients alike providing the essentials needed to fulfill their daily needs.
- Created new innovative recipes and daily specials to share with customers that strengthened both sales and customer relationships (ex: Chicken Caesar Salad Pizza & Chicken Fiesta Salad)
- Helped cafeteria pass every inspection with top marks.
- Helped implement new work techniques and procedures such as how the stations are organized and presented
- Late Manager renamed my station menu from saying "Deli" to "Tony's Deli" as a gift for establishing such a great relationship with the job and its clients.
- Have been promoted to acting Supervisor in the past with previous jobs
Languages
English
Native or Bilingual
Interests
- Cooking
- Baking
- Crafting and DIY Projects
- Acting and Theater
- Interior Design
- Dance
- Running
- Food Tourism
- Adventure Travel
- Designing and Printing 3D Models
- Digital Art and Animation
- Strategy Games
- I enjoy helping others and giving back to the community
- Personal Development and Self-Improvement
Timeline
Cafeteria Worker
Mass General Brigham
06.2018 - Current
Food Service Worker/Barista
Mass General Hospital
06.2017 - 06.2018
Janitorial Cleaner
Mass General Hospital
06.2016 - 06.2017
Ice Cream Server
Friendly's
06.2016 - 06.2017
Call Center Representative/Nutrition Service Worker
Mass General Hospital
06.2015 - 06.2017
Overnight Stocker and Receiver
Christmas Tree Shops
06.2014 - 06.2015
Receptionist
Rhino Shield Of New England
06.2012 - 06.2013
Host/Restaurant Worker
99 Restaurant & Pub
06.2011 - 06.2013
Security Officer
IPC Security
06.2010 - 06.2011
Sales Associate
GameStop
11.2009 - 01.2010
Customer Service Representative
Dairy Queen
06.2007 - 06.2011
High School Diploma -
Pembroke High
Bachelor (ongoing) - Communication And Art
Bridgewater State University
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