ANTONIO PLACIDO JR.

Leader-support professional with 18+ years of experience serving priesthood leaders and global stakeholders of The Church of Jesus Christ of Latter-day Saints. Known for anticipating needs, fostering trust, and coordinating timely, effective solutions that strengthen the work of leadership. Blending global corporate experience with deep Church operational knowledge, I bring a proven record of high-level leader support, stakeholder coordination, and system proficiency. Fluent in Portuguese and English, I apply the principles of the Leadership Pattern and Providing Christlike Service in every interaction—uniting technical expertise with empathy, purpose, and discretion. I have acquire corporate experience through industry leaders like Tesla and iFIT—learning best practices in stakeholder management and operational excellence. These experiences strengthened my resolution to dedicate my life to the Church organization and its leadership, the only organization that can truly change the world.

Leader Relationship Management & Coordination(Brazil Area Office, GSD, FM Group)

• Served three years as the trusted first point of contact to stake presidents, resolving complex and sensitive issues requiring discretion, coordination, and follow-through in the LMS Customer Support.

- Achieved an average of 94% positive rate on Customer Effort Surveys in the last two years for consistent application of Providing Christlike Service and Leadership Pattern principles.

- Resolved 100% of sensitive management assigned escalations by applying acquired experience in elevated, high-level leader support, showing consistent professionalism, discretion and clear respect for their priesthood keys.

• Collaborated closely with the Facilities Manager as a trusted liaison to stake presidents, managing inquiries, coordinating special projects, and exercising delegated leeway to act on behalf of leadership when needed.

• Built long-term trust with priesthood leaders for two years as the FM Group office point of contact and through proactive communication, dependability, and understanding of their sacred responsibilities

- Elevated the Alphaville FM Group to the ranking in customer satisfaction in Brazil, leading to subsequent promotion to the Brazil Area Office.

• Supported high-level leadership (DTA and Area Presidency) during special events, in times of urgency, and transition, anticipating needs before they arose, and staying on call when assigned by Manager.

• Led the establishment of the BYU–Pathway program in Brazil from the ground up in partnership with Area Seventy

- Coordinated with seven stake presidents the call of missionary couples, training, facilities usage and logistics, and 350 students onboarding.

- Provided ongoing support to stake presidents, ensuring program success and laying foundation for continued growth

Operational Stewardship & Facilities Management (Brazil Area Office)

• Excelled in coordinating and supporting the Area Physical Facilities Committee, chaired by the DTA, which directly affected stake presidents’ Annual Plan responsibilities, and allocated an average of $200M a year.

• Coordinated directly with Finance, ICS, Self-Reliance, and Materials Management to improve communication and ensure timely Area Office projects delivery.

Systems Implementation & Process Excellence (DTA HQ FM Group, Brazil Area Office)

• Turned DTA HQ around and transformed it in the national operational benchmark for FM Groups in Brazil.

- Implemented the predecessor of the Church’s Facilities Lifecycle System (FLS) and Facilities Issue Reporting (FIR)

- Coordinated standardized workflows, reporting, and audit tracking for increased transparency and accountability.

- Achieved 100% compliance after two failed international audits.

• Streamlined administrative processes, developed training for and improved communication with internal customers to ensure compliance, accuracy, and sustainability of service.

- Cut turnaround times by 50% for Area Presidency, DTA, and Area Departments requests by establishing SOPs and performance tracking that reduced errors and improved operational efficiency.

Training & Improvement (FM Group, Brazil Area Office, BYU–Pathway, Berlitz Brazil, MTC)

• Analyzed feedback from departments, developed training and deployed solutions for system use, administrative procedures, and communication that fostered unity, accuracy, and timely service.

- Translated MFD trainings and processes to Portuguese leading to overall increase in compliance and a decrease of 30% in audit exceptions.

• Gathered and analyzed feedback from BYU- Pathway Student Portal Team and produced actionable plan.

- Lowered escalations by 50% by implementing a new communication channel, on demand training and coaching.

• Certified ScrumMaster (CSM) – Scrum Alliance Certificate ID: 001744541 | Active: Apr 2025 – Apr 2027
• Microsoft Office Specialist Certification – Associate – Microsoft Certification ID: 992454502 | 2021
• Leadership Pattern Journey Graduate – 2023
• Serving Fundamentals Graduate – 2024

• Recipient of the Global Services Department Excellence Award – Providing Christlike Service (2025)
• Recognized by Division for Embodying the Principle of Help (2024)