Antonio Poellnitz
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Banquet Captain
Northern Kentucky Convention Center
08.2023 - Current
- Maintained clean and safe work environment.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Inspected dishes and utensils for cleanliness.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Tour Manager
180 Promotions
08.2023 - Current
- Built personal relationships with guests to promote positive experiences.
- Assessed risks associated with various destinations and activities as part of safety protocols implementation.
- Supported team in delivering top-shelf tour entertainment by smoothly handling operational needs.
- Coordinated accommodations for crew and tour transportation between destinations.
- Consistently exceeded client expectations by delivering exceptional service, engaging storytelling, and insightful information on each destination visited.
- Engaged positively with patrons and staff members, displaying enthusiasm and knowledge of travel areas.
- Built strong relationships with clients, resulting in a significant number of referrals and positive reviews.
Independent Contractor
Instawork
04.2023 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Fostered collaboration among team members when working on larger-scale projects requiring diverse expertise.
- Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
Personal Trainer
Crunch Fitness
10.2019 - Current
- Streamlined scheduling processes for better time management and session availability.
- Encouraged participants to stay motivated and reach fitness goals.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Implemented new and creative exercise routines to keep participants motivated.
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
- Increased client retention through consistent communication, motivation, and support.
- Developed customized fitness plans for wide range of clients to expand services.
- Counseled participants on nutrition to help reach fitness goals.
- Strengthened relationships with local businesses through joint promotions and community involvement initiatives.
- Promoted safe and inclusive environment for club clients and members.
- Enhanced gym member satisfaction by providing one-on-one consultations and group training sessions.
- Trained clients during strength training, cardio vascular exercise, and stretching.
Brand Ambassador
180 Promotions
03.2018 - Current
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Demonstrated products to customers to illustrate features, advantages and benefits.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Greeted customers warmly and pleasantly answered inquiries.
- Achieved targeted marketing goals by collaborating closely with team members to develop effective strategies for each campaign.
- Maintained clean, organized and professional work environment.
- Maintained knowledge of current promotions and product features.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
- Set up and broke down promotional booths and tents and talked to potential customers for successful promotional events.
- Worked with team to achieve sales goals for products.
Health Coach
Hinge Health
01.2023 - 01.2024
- Promoted available resources and connected individuals with services.
- Monitored health trends and data to identify health concerns and develop related health education initiatives.
- Established strong rapport with diverse clientele, fostering trust and open communication during coaching sessions.
- Utilized motivational interviewing techniques to identify client barriers and facilitate behavior change.
- Created an accessible resource library containing informative materials on nutrition, exercise, mental health, and other wellness topics.
- Implemented stress-reduction techniques into coaching sessions for improved mental well-being among clients.
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Improved client health outcomes by developing personalized wellness plans and tracking progress.
Assistant Manager
Crunch Fitness
10.2019 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bachelor of Science - Sports Management
College of Mount St Joseph
Cincinnati, OH05.2013
High School Diploma -
Winton Woods High School
Cincinnati, OH05.2009
Skills
- Information Sourcing
- Guest Relations
- Food Safety
- Hospitality service expertise
- Professional and Courteous
- Performance Management
- Schedule Preparation
- Needs Assessment
- Effective problem solving
- Social Media
- Proficient in Microsoft Office
Timeline
Banquet Captain
Northern Kentucky Convention Center
08.2023 - Current
Tour Manager
180 Promotions
08.2023 - Current
Independent Contractor
Instawork
04.2023 - Current
Health Coach
Hinge Health
01.2023 - 01.2024
Personal Trainer
Crunch Fitness
10.2019 - Current
Assistant Manager
Crunch Fitness
10.2019 - 08.2022
Brand Ambassador
180 Promotions
03.2018 - Current
Bachelor of Science - Sports Management
College of Mount St Joseph
High School Diploma -
Winton Woods High School