Dedicated Milieu Specialist with 10+ years of experiences with expertise in crisis intervention, safety management and effective communication and de-escalation skills to provide a safe and positive treatment environment. With the proven ability to offer and provide emotional support and document client interactions that are in compliance with company policy and HIPPA compliance.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Milieu Specialist
Common Ground
Pontiac, Michigan
02.2022 - Current
Create and maintain a safe environment for individuals experiencing a crisis at the crisis center.
Monitor the daily activities of clients served, provide emotional support, and intervene to de-escalate situations.
Assist with client restraint scenarios to create a safe environment for clients, and medical staff.
Observe client behaviors and mental status, and notify the charge nurse of unusual or potentially dangerous occurrences.
Document client interactions in compliance with HIPAA requirements.
Mental Health Technician
Behavioral Center of Michigan
Warren, Michigan
04.2018 - 01.2021
Provided emotional support to Clients during challenging situations.
Conducted safety checks to maintain a secure and healthy facility for all clients.
Educated clients and families on coping strategies and resources available.
Document clients progress in compliance with healthcare regulations and standards.
Engage with clients to build rapport and trust, contributing to a positive treatment atmosphere.
Monitor vital signs, including pulse, respiration and temperature, of psychiatric patients.
Document client interactions in compliance with HIPAA requirements.
Conduct one on one sessions with Clients to provide emotional support and crisis intervention.
Sales Associate
Under Armour
Auburn Hills, Michigan
10.2020 - 12.2020
Delivered high levels of assistance by locating products and checking store systems for merchandise and other sites.
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Answered customers questions regarding sizing and accessories and explained how to properly care for merchandise.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Mental Health Technician
PONTIAC General Hospital
Pontiac, Michigan
05.2015 - 01.2018
Monitored client's behaviors and report changes to medical professionals.
Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
took and monitored vital signs and temperatures.
Provided crisis intervention and de-escalation techniques to help manage client behaviors.
Facilitated group therapy sessions with clients and other medical professional.
Maintained accurate records of clients progress and treatment plans.