Antonio Quezada
Denver,Colorado
Summary
Experienced operations professional with a background in operations, sales, workflow optimization, and customer relations. Proven success at Motili, a Daikin Comfort company, improving efficiency and client satisfaction. Proficient in Microsoft Suite and process improvement. Transitioned from hospitality to operations and support roles, bringing strong problem-solving and collaboration skills.
Overview
5
5
years of professional experience
Work History
Operations Supervisor, Retail Sales
Motili
Denver, CO
06.2024 - Current
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Utilized CRM software systems to track customer interactions.
- Planned and coordinated staff training sessions for new and existing employees.
Success Manager, Exibit Services
Colorado Convention Center
Denver, CO
01.2024 - 07.2024
- Monitors daily operations of utility sales coordinators, including customer service, invoicing, and scheduling.
- Collects and maintains detailed customer and client records using CRM software tools.
- Received and analyzed customer and client feedback to identify areas of improvement, process adjustments, and ensure product knowledge
Operations Lead, Job Managment
Motili
Denver, CO
05.2022 - 12.2023
- Managed up to 15-person teams through the completion of over 30,000 work orders in one fiscal year, leaving the project at 92% completion.
- Liaised with external clients to improve processes and monitor progress.
- Implemented customer service standards that increased client satisfaction.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
Operations Supervisor, Reservations
The ONE Group
Denver, CO
06.2020 - 10.2022
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Established performance metrics to evaluate operational efficiency and guide team objectives.
- Trained employees on best practices while managing teams to maintain productivity.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Education
Associate of Science - Business Management
Community College of Denver
Denver, COSkills
- Microsoft Suite, Office 365
- Tableau
- Performance monitoring
- Workflow optimization
- Customer relationship development
- Process optimization
- Data formatting
- Excel functions
References
References available upon request.
Timeline
Operations Supervisor, Retail Sales
Motili
06.2024 - Current
Success Manager, Exibit Services
Colorado Convention Center
01.2024 - 07.2024
Operations Lead, Job Managment
Motili
05.2022 - 12.2023
Operations Supervisor, Reservations
The ONE Group
06.2020 - 10.2022
Associate of Science - Business Management
Community College of Denver
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