Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Antonio Rafael

Fredericksburg,VA

Summary

Detail-oriented IT professional with a solid foundation in system troubleshooting and remote support. Experienced in using digital communication tools and remote desktop software while maintaining cybersecurity awareness. Actively pursuing opportunities in IT support to leverage technical skills and enhance user experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Prison Ministry Volunteer

Mt. Pleasant Baptist Church
Alexandria, VA
01.2023 - 01.2026
  • Delivered structured weekly support sessions using digital communication tools and resource-sharing platforms to facilitate remote and in-person engagement.
  • Assisted in organizing and coordinating logistics for spiritual workshops and services using scheduling software, audio/visual systems, and file management tools.
  • Provided real-time troubleshooting of basic tech issues related to presentation equipment and mobile device use within ministry programs.
  • Maintained digital records of outreach activities and volunteer schedules to ensure accurate documentation and secure information sharing.
  • Adapted communication strategies for diverse technical skill levels, enabling all participants to access resources and materials effectively.

Education

Bachelor's degree - information technology with an emphasis on cybersecurity

South University
Savannah, GA
06-2024

Skills

  • Records and file management
  • Team collaboration
  • Digital communication
  • Problem-solving and decision-making
  • Microsoft Office Suite proficiency
  • System maintenance and tech troubleshooting
  • Windows 10 and 11 expertise
  • Professional communication
  • time management
  • effective communication

Certification

CompTIA Tech+

Timeline

Prison Ministry Volunteer

Mt. Pleasant Baptist Church
01.2023 - 01.2026

Bachelor's degree - information technology with an emphasis on cybersecurity

South University
Antonio Rafael