Detail-oriented IT professional with a solid foundation in system troubleshooting and remote support. Experienced in using digital communication tools and remote desktop software while maintaining cybersecurity awareness. Actively pursuing opportunities in IT support to leverage technical skills and enhance user experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Prison Ministry Volunteer
Mt. Pleasant Baptist Church
Alexandria, VA
01.2023 - 01.2026
Delivered structured weekly support sessions using digital communication tools and resource-sharing platforms to facilitate remote and in-person engagement.
Assisted in organizing and coordinating logistics for spiritual workshops and services using scheduling software, audio/visual systems, and file management tools.
Provided real-time troubleshooting of basic tech issues related to presentation equipment and mobile device use within ministry programs.
Maintained digital records of outreach activities and volunteer schedules to ensure accurate documentation and secure information sharing.
Adapted communication strategies for diverse technical skill levels, enabling all participants to access resources and materials effectively.
Education
Bachelor's degree - information technology with an emphasis on cybersecurity
South University
Savannah, GA
06-2024
Skills
Records and file management
Team collaboration
Digital communication
Problem-solving and decision-making
Microsoft Office Suite proficiency
System maintenance and tech troubleshooting
Windows 10 and 11 expertise
Professional communication
time management
effective communication
Certification
CompTIA Tech+
Timeline
Prison Ministry Volunteer
Mt. Pleasant Baptist Church
01.2023 - 01.2026
Bachelor's degree - information technology with an emphasis on cybersecurity
Senior Prison Officer, Acting Prison Supervisor at Western Plains Correctional CentreSenior Prison Officer, Acting Prison Supervisor at Western Plains Correctional Centre
Process assistant for Prison Officer Priority Recruitment Team at Sopra SteriaProcess assistant for Prison Officer Priority Recruitment Team at Sopra Steria