Reliable, fowards thinking individual demonstrating high level of ownership and initiative. Experience in implementing new processes and planning innovations. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. A motivational leader and organizational problem solver. Experience with stepping into roles and quickly making positive changes. Offering a knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Hi, I’m
Antonio Ramos
Port Saint Lucie,FL
Summary
Overview
6
years of professional experience
Work History
Galo logistics/Amazon DSP, Port St. Lucie, FL
Manager
2023.09 - Current (1 year)
Job overview
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed daily operations of the dispatch team to ensure efficient workflow and customer service.
- Ensured all vehicles were equipped with necessary tools prior to departure from warehouse.
- Resolved customer complaints regarding late or incomplete deliveries by working with logistics teams to find solutions.
- Coordinated with other departments to ensure timely delivery of goods and services.
- Developed communication protocols between dispatchers and drivers to ensure accurate updates during transit times.
- Maintained up-to-date records of shipments, driver logs, vehicle maintenance schedules and fuel consumption data.
- Monitored drivers' performance, ensuring compliance with safety regulations, route optimization and on-time deliveries.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Established and maintained positive relations with drivers, creating work environment to embrace, promote and lead continuous improvement efforts.
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Served as primary contact for external vendors providing transportation services.
- Conducted weekly meetings with staff to discuss current issues or changes in policy or procedure.
- Developed and implemented strategies to improve operational efficiency, including process automation and cost-reduction initiatives.
USAA Insurance, Port St Lucie, Florida
Insurance Agent
2022.03 - 2023.09 (1 year & 6 months)
Job overview
- Educated customers on the importance of maintaining adequate insurance coverage.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded to customer inquiries and problems to promote great service.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Provided customers with information regarding plan features, pricing, and availability.
- Maintained accurate records of all insurance transactions using computer software systems.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Analyzed customer needs and provided best options, upselling products and services.
- Serviced existing portfolios, assisting members with coverage questions and accurately processing policy endorsements.
- Developed relationships with new clients through cold calling and referrals from existing customers.
- Researched insurance plans to find good options for clients' needs.
- Assessed customer risk levels and recommended appropriate coverage options.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Processed payments received from clients promptly according to established procedures.
- Gathered detailed information from customers prior to offering quotes or making recommendations.
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Explained complex technical terms related to insurance plans in simple language for easy understanding.
Accroplis Greek Taverna, Tampa, FL
Server
2021.01 - 2021.11 (10 months)
Job overview
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Fresenius Medical Care Dialysis, Ft. Pierce, FL
Certified Clinical Hemodialysis Technician
2018.02 - 2020.11 (2 years & 9 months)
Job overview
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Adhered strictly to HIPAA regulations when dealing with confidential patient information.
- Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Attached dialyzer and tubing to dialysis machines for use in hemodialysis treatment.
- Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
- Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
- Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
- Transported patients to and from rooms and prepared for treatments according to individual specifications.
- Transported patients from rooms and prepared for treatments.
- Ensured proper functioning of dialyzer reprocessing equipment according to manufacturer's instructions.
- Assisted nurses in providing patient care by performing tasks such as taking vital signs or collecting specimens.
- Observed infection control policies at all times when interacting with patients or handling medical equipment.
- Operated water purification systems that produce high quality water used in hemodialysis processes.
- Assisted physicians with technical procedures such as arteriovenous fistula cannulation and hemodialysis treatments.
- Reported any malfunctions in equipment or supplies immediately to supervisor or designated personnel.
- Provided education to patients regarding diet, lifestyle modifications, nutrition, fluid management and medication compliance.
- Maintained accurate records of patient treatments, including the type of treatment received, duration of treatment and any other relevant information.
Duffy's Sports Bar, Port St. Lucie, FL
Server
2018.03 - 2019.08 (1 year & 5 months)
Job overview
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
GR Vending, Port St. Lucie, FL
Operations Manager
2019.02 - Current (5 years & 7 months)
Job overview
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Provided professional services and support in a dynamic work environment.
- Gained strong leadership skills by managing projects from start to finish.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Researched and implemented new technologies and equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Wrote and revised maintenance procedures.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
Education
University of South Florida Tampa, FL
Bachelor of Science from Biomedical Sciences
2024-12
University Overview
Indian River State College Ft. Pierce, FL
Associate of Science from Health Sciences
2020-12
University Overview
Skills
- Policy Implementation
- Business Development
- Business Administration
- Workforce Management
- Performance Management
- Staff Development
- Strategic Planning
- Performance Evaluations
- Staff Management
- Verbal and Written Communication
- Time Management
- Team Leadership
- Key Performance Indicators
- Product Management
- Complex Problem-Solving
- Staff Training and Development
- Sales Techniques
- Schedule Preparation
- Salesforce Management
- Project Management
- Operations Management
References
References
References available upon request.Timeline
Manager
Galo logistics/Amazon DSP
2023.09 - Current (1 year)
Insurance Agent
USAA Insurance
2022.03 - 2023.09 (1 year & 6 months)
Server
Accroplis Greek Taverna
2021.01 - 2021.11 (10 months)
Operations Manager
GR Vending
2019.02 - Current (5 years & 7 months)
Server
Duffy's Sports Bar
2018.03 - 2019.08 (1 year & 5 months)
Certified Clinical Hemodialysis Technician
Fresenius Medical Care Dialysis
2018.02 - 2020.11 (2 years & 9 months)
University of South Florida
Bachelor of Science from Biomedical Sciences
Indian River State College
Associate of Science from Health Sciences
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