Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antonio Reese

Birmingham,AL

Summary

Effective Job Title bringing proven skills in executive, management and employee coaching. Polished communicator and presenter obtaining buy-in from critical initiatives aimed at revamping and revitalizing existing structures.

Caring Job Title with Number years of experience in Area of expertise instruction. Closely monitors student progress while implementing modern educational techniques into day-to-day practices. Committed to long-term student success through well-rounded educations.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Customer Service Associate

Lowes Hardware
Trussville, AL
01.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Implemented and developed customer service training processes.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.

Call Center Agent

Academy Sports Outdoors
Birmingham , AL
05.2021 - 05.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
  • Applied strong communication and negotiation skills regarding refunds and merchandise exchanges.
  • Maintained high levels of customer satisfaction and retention by Action and Action.
  • Researched and evaluated suppliers and vendors based on quality, price, selection, availability and distribution capabilities.

Education

Advance Diploma - Honors

Centerpoint High School
Birmingham, AL
05.2021

Skills

  • Teambuilding
  • Decision-Making
  • Active Listening
  • Flexible and Adaptable
  • Multitasking Abilities
  • MS Office
  • Self-Motivated
  • Data Entry
  • Excellent Communication
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Written Communication
  • Organization and Time Management
  • Attention to Detail
  • Good Telephone Etiquette

Timeline

Customer Service Associate

Lowes Hardware
01.2022 - Current

Call Center Agent

Academy Sports Outdoors
05.2021 - 05.2022

Advance Diploma - Honors

Centerpoint High School

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Antonio Reese