Antonio Reyes Rafael
Paterson,NJ
Summary
Current Cloud and Network Engineering student (Cisco concentration) at Western Governors University and CCNA‑certified, with hands‑on lab experience in routing, switching and network fundamentals. Trilingual (English, Spanish, French) and seasoned in customer support roles, where I developed strong communication and problem‑solving skills and consistently delivered high‑quality service. Eager to apply my diagnostic skills, adaptability and passion for networking in an entry‑level IT or network support role, leveraging transferable skills gained from customer service to contribute effectively in diverse technical environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bilingual Customer Support Agent
U-Haul International
Remote
11.2023 - Current
- Delivered bilingual (Spanish/English) support to customers across the U.S., resolving 40+ inquiries per shift by phone and digital channels
- Diagnosed issues with online reservation systems, equipment logistics, and account configurations using structured troubleshooting workflows
- Documented all case details in CRM, tracking recurring issues to support process improvements and reduce repeat contacts
- Collaborated with operations, billing, and roadside assistance teams to resolve escalated cases efficiently
- Recognized for maintaining composure and delivering accurate, empathetic support during high-volume periods
Education
Bachelor of Science - Cloud and Network Engineering — Cisco Concentration
Western Governors University
Online04-2026
Skills
- TCP/IP & OSI Model
- IPv4 & IPv6 Addressing
- Subnetting (VLSM)
- VLANs & Trunking
- Spanning Tree (STP)
- Ether-Channel
- OSPF Routing
- Access Control Lists (ACLs)
- NAT & PAT
- DHCP & DNS
- Router & Switch Configuration
- Port Security
- SSH & Device Management
- Wireless LAN Fundamentals
- WAN Concepts
- Network Troubleshooting
- Cisco CML
- Cisco IOS CLI
- VMware ESXi
Certification
- Cisco Certified Network Associate (CCNA)
Languages
Spanish
Professional Working
French
Professional Working
English
Professional Working
Interests
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Bilingual Customer Support Agent
U-Haul International
11.2023 - Current
Bachelor of Science - Cloud and Network Engineering — Cisco Concentration
Western Governors University