Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Eagle's Wings Retreat Center
Burnet , TX
08.2022 - Current
Maintain facility operations consisting of two campuses, including buildings and grounds, as well as all infrastructure such as water, wastewater, electrical, propane, roads, fences, telephones, and internet.
Implemented policies related to health and safety regulations at the workplace premises.
Interface with the facilities committee regarding new projects, new requirements, engineering, architectural changes, and any other special projects deemed appropriate by the committee, the executive director, the operations director, or the board of directors.
Responsible for producing weekly water samples. Reporting monthly and quarterly water readings to the TCEQ.
Responsible for maintaining all equipment, including backhoes, trucks, golf carts, all-terrain vehicles, and groundskeeping equipment.
Planned, administered and controlled budgets for equipment and supplies.
Resolved customer complaints pertaining to facility-related matters quickly and effectively.
Assessed facility operations and employee activities to enforce and adhere to workplace safety regulations.
Project Manager
Netronix Integration
Round Rock, TX
01.2017 - 02.2022
Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
Determined project staffing needs and led resource management.
Participated in professional development opportunities to stay current with industry trends and technologies.
Managed multiple projects with competing deadlines simultaneously.
Provided guidance to team members regarding tasks assigned to them.
Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
Conducted periodic inspections of job sites for quality and progress.
Coordinated resources across multiple departments and teams as needed for successful completion of projects.
Senior Technician
LCRA
Austin, TX
01.2000 - 12.2016
Emphasized product features based on analyses of the company's needs and on technical knowledge of product capabilities and limitations.
Interpreted and validated technical issues, troubleshot, tested solutions, followed up, and escalated when necessary.
Maintained detailed documentation through the logging of support cases, emails, and knowledge base articles for internal use.
Provided high-level and in-depth technical support by resolving inquiries by phone, e-mail, and web, in a manner and time frame consistent with department and team service levels and goals.
Worked collaboratively with vendors, team members, implementation consultants, and resources across the company to achieve desired results.
Organized multiple vendors for supplies, and set up policies and procedures for preventative maintenance.