Antonio Rios Jr
Ainsworth,IA
Summary
Strongly skilled in emergency call response, effective communication, and team training. Experienced in high-stress environments, ensuring timely coordination among public safety teams.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Communications Specialist
Kirkwood Community College
Cedar Rapids, IA
09.2024 - Current
- Received and prioritized emergency calls to ensure timely response from public safety teams.
- Operated multi-line telephone systems to coordinate communication between dispatchers and first responders.
- Maintained accurate records of incidents and responses in compliance with departmental protocols.
- Utilized geographic information systems (GIS) to provide real-time location data for dispatched units.
- Monitored radio communications to relay critical information during emergencies effectively.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
Operations Supervisor
University of Iowa Hospital and Clinics
Iowa City, IA
06.2021 - 09.2024
- Supervised daily operations to ensure compliance with hospital policies and procedures.
- Coordinated staff schedules and assignments to optimize workflow efficiency.
- Implemented process improvements that enhanced patient care delivery and operational effectiveness.
- Trained and mentored new staff on best practices and standard operating procedures.
- Facilitated communication between staff, management, and external stakeholders to support operational goals.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
Volunteer Firefighter
Wellman Volunteer Fire Department
Wellman, IA
01.2013 - 07.2024
- Responded to emergency calls, providing immediate assistance during fire incidents and medical emergencies.
- Operated firefighting equipment, ensuring effective suppression of fires and protection of lives and property.
- Conducted regular training sessions, enhancing team members' skills in firefighting techniques and safety procedures.
- Collaborated with community organizations, promoting fire safety awareness through educational programs and events.
- Participated in routine inspections of equipment and apparatus, maintaining operational readiness for emergency deployment.
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Administered first aid and conducted emergent response management.
Dispatcher
University of Iowa Hospital and Clinics
Iowa City, IA
11.2013 - 06.2021
- Coordinated transportation logistics for patient transfers and medical emergencies.
- Managed communication between departments to ensure timely service delivery.
- Utilized advanced dispatch software to track vehicle locations and optimize routes.
- Trained new staff on operational procedures and emergency protocols.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
Education
High School Diploma -
High School Diploma -
Iowa City Regina Highschool
Iowa City, IA05-1989
Skills
- Child and infant CPR certified
- CPR certified
- Child's CPR certified
- First aid and CPR certified
- Radio communications
- Incident documentation
- Emergency call response
- Highly effective communication
- Team Training
- Technology
- Employee Development
- Delegation
- Dynamic communication skills
Certification
BLS Cpr Certificate
IAHSS Basic Training Certification Completion of Basic Healthcare Security Officer Examination 06/2014
ICS 100
ICS 200
ICS 100 HC
ICS 200 HCA
ICS 700A
Fire Fighter 1/HAZMAT Operator
Active Shooter Workshop
ILEA and NCIC Certified Dispatcher
RMS Law Enforcement Training
RMS Offsite Monitoring Training
RMS Radiation Safety Training Officer
RMS Familiarization Training
EMSLRC and UIHC Trauma Program Bleeding Control
ELMS Training
Crisis Negotiation for Dispatchers Training
CCURE Training
Omnigo Training
Languages
English
Native or Bilingual
Timeline
Communications Specialist
Kirkwood Community College
09.2024 - Current
Operations Supervisor
University of Iowa Hospital and Clinics
06.2021 - 09.2024
Dispatcher
University of Iowa Hospital and Clinics
11.2013 - 06.2021
Volunteer Firefighter
Wellman Volunteer Fire Department
01.2013 - 07.2024
High School Diploma -
High School Diploma -
Iowa City Regina Highschool