ADRIENNE NELSON
Theodore,USA
Summary
I am looking to showcase my commitment by being a strong reliable team leader responsible for and dedicated to my profession. I am motivated to gain knowledge through a new challenging position. Furthermore, patient focused, team oriented, and passionate about helping others I am able to work independently or as part of a team to accomplish company goals.
A dedicated service professional with strong background in coordinating and managing service operations. Known for driving efficiency and enhancing customer experiences while fostering collaborative team environment. Reliable and adaptable, equipped with key skills in communication and organization.
Overview
18
18
years of professional experience
Work History
Patient Service Coordinator – Pre -Service Coordinator
Southern Cancer Center
11.2020 - Current
- Ensure complete and accurate patient registration, which includes recording a patient’s insurance
- Apply knowledge of funding resources, services and clinical standards to everyday tasks
- Discuss and consult health history, diagnosis, and needs with patients and family members
- Develop care plans with care team to ensure patients’ safety
- Educate patients and family members about health conditions, medications, and instructions
- Follow facility guidelines, healthcare laws, and regulations
- Contact insurance companies to ensure approval requirements are met
- Provide medical information to financial services for maximum health facility and patient reimbursements
- Establish and maintain relationships with service providers
- Maintain professionalism and treat patients with respect
Patient Service Coordinator Patient Access Representative Team Leader
ALORICA(GetixHealth)
04.2016 - 10.2020
- Setting goals for performance and deadlines in ways that comply with company’s plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- I've trained, maintained and supervised 30+ agents, submitting weekly (CFR) Coaching for results to make sure agents are reaching set quality assurance goals and representing the policies of the company efficiently
- Supplying agents with the necessary tools to complete calls and jobs with excellent customer service skills
- Monitoring employee productivity and providing constructive feedback and coaching
- Responsible for submitting authorization and informing patient when authorizations are cleared or not cleared, communicate with financial counseling, and schedulers on a daily basis
- Maintain professional communication with medical center staff, physicians and patients regarding the access services
- Also meet weekly individual productivity goals and standards
Customer Service Representative – Team Leader
TRC CONVERGENT/ Transition to Alorica(GetixHealth)
11.2012 - 03.2016
- Answer inbound inquiries regarding customer accounts and product services
- Negotiate payment arrangements for past due accounts, process payments and restore service
- Handle and resolve customer complaints, assist customers in making changes to billing plans and activate new phones for service
- Provide basic product troubleshooting and technical assistance
- Update and document information in database
- Focused on customer satisfaction, customer retention and first call issue resolution
- Managing the day-to-day activities of the team
- Motivating the team to achieve organizational goals
- Developing and implementing a timeline to achieve targets
- Delegating tasks to team members
- Conducting training of team members to maximize their potential
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills
- Conducting quarterly performance reviews
- Contributing to the growth of the company through a successful team
- Creating a pleasant working environment that inspires the team
Phlebotomy Technician
JACKSON HOSPITAL
02.2007 - 09.2011
- Trained technician who draw blood for tests, donations and other purposes
- Follow strict precautionary safety procedures in order to limit the risk of contact with potentially infectious blood, tissues and other bodily fluids
- Familiar with laws and policies related to the hazardous materials at work
- Record keeping and labeling
- Ensures that the right tests are performed on the correct blood specimens and patients
Education
ASSOCIATE DEGREE - Applied Technology in Office Administration
TRENHOLM STATE COLLEGE
Montgomery, AL05.2014
CERTIFICATION - Medical Assistant
CAPPS COLLEGE
Montgomery, AL01.2004
Skills
- Client relations
- Training in navigation of Epic
- Initiation authorization
- Pending and follow ups
- Problem-solving
- Fast paced learner
- Punctual
- Motivation and encouraging others
- Phlebotomy
- Accurate recordkeeping
- Proficiency in office programs
- Detail orientation
- MS office expertise
- Multitasking Abilities
- Excellent communication
- Teamwork and collaboration
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Supervised team of [Number] staff members.
- Resolved product issue through consumer testing.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Timeline
Patient Service Coordinator – Pre -Service Coordinator
Southern Cancer Center
11.2020 - Current
Patient Service Coordinator Patient Access Representative Team Leader
ALORICA(GetixHealth)
04.2016 - 10.2020
Customer Service Representative – Team Leader
TRC CONVERGENT/ Transition to Alorica(GetixHealth)
11.2012 - 03.2016
Phlebotomy Technician
JACKSON HOSPITAL
02.2007 - 09.2011
ASSOCIATE DEGREE - Applied Technology in Office Administration
TRENHOLM STATE COLLEGE
CERTIFICATION - Medical Assistant
CAPPS COLLEGE
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