Lynette Jefferson
1040 Alexander Dr. Apt. 2131. Augusta,GA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
11
11
years of professional experience
Work History
Advanced Medical Support Assistant
Department Of Veterans Affairs
Augusta , GA
07.2019 - Current
- Assisted physician with diagnostic and therapeutic procedures by collecting laboratory specimens and changing wound dressings.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Scheduled appointments for patients at Charlie Norwood VA Medical Center.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Maintained and obtained medical records.
- Built positive rapport with patients to make patients feel comfortable during uncomfortable procedures.
- Interviewed patients to verify and update clinical and demographic records.
- Used Computerized Patient Record System (CPRS) to maintain and record patient data and generate reports.
Medical Support Assistant
Department Of Veterans Affairs
Augusta , GA
02.2015 - 07.2019
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Interviewed patients to verify and update clinical and demographic records.
- Used CPRS to maintain and record patient data and generate reports.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
Human Services Assistant-Medicaid
South Carolina Department Of Health And Human Services
Aiken , SC
12.2013 - 02.2015
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Interviewed applicants for services and supported application completion as necessary.
- Acted as mandatory reporter of abuse.
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Interviewed applicants and explained scope of different available benefits.
- Used computer-aided guidance packages such as skills assessment tools, career planners, psychometric tests and personal inventories to assist clients in determining strengths and weaknesses.
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Employment Program Representative
South Carolina Department Of Employment And Workforce
Aiken , SC
01.2013 - 12.2013
- Analyzed variety of HR programs and operational situations to recommend improvements and enhancements.
- Distributed checks and paystubs on weekly basis.
- Assisted supervisors in dealing with union representatives.
- Investigated employee complaints, kept documentation and reviewed action plan with HR.
- Recognized client employment barriers and devised strategies to resolve.
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and support.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Matched clients to open positions based on skills and work requirements.
- Conducted employer and community organization outreach to promote employment services.
- Facilitated job fairs and industry events to build employment networks.
- Forged relationships with employers to gain insight into job openings and career opportunities.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
Education
Bachelor of Arts - Criminal Justice
Saint Leo University
Saint Leo, FL12.2013
Associate of Arts - Medical Administration
ECPI University
Virginia Beach, VA06.2005
Associate of Arts - Administrative Management
Excelsior College
Albany, NY12.2000
Skills
- Medical Office Support Expertise
- Patient Appointment Management
- Timely Processing
- Patient Records Maintenance
- Customer Service
- Patient Communication
- Proficiency in Patient Scheduling
- Administrative Duties
- Medical Records Management
- Understanding of Privacy Regulations
Timeline
Advanced Medical Support Assistant
Department Of Veterans Affairs
07.2019 - Current
Medical Support Assistant
Department Of Veterans Affairs
02.2015 - 07.2019
Human Services Assistant-Medicaid
South Carolina Department Of Health And Human Services
12.2013 - 02.2015
Employment Program Representative
South Carolina Department Of Employment And Workforce
01.2013 - 12.2013
Bachelor of Arts - Criminal Justice
Saint Leo University
Associate of Arts - Medical Administration
ECPI University
Associate of Arts - Administrative Management
Excelsior College
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